Total Rewards Administrator

HWI has a fantastic opportunity to join our Compensation and Benefits Team as a Total Rewards Administrator.

Summary

The Total Rewards Administrator serves as a key resource for employees, managers and HR Business Partners by providing compensation analysis, benefits administration and leave management support within the assigned region. The administrator ensures compliance with company policies, plan provisions and applicable federal, state and local regulations while helping maintain the accuracy and effectiveness of total rewards processes.

Responsibilities

Compensation

• Conduct compensation analyses, market benchmarking and pay evaluations to support competitive and equitable pay practices.
• Maintain awareness of best practices and emerging issues related to area of responsibility
• Partner with HR Business Partners on compensation-related requests including promotions, transfers, salary adjustments and new hires.
• Prepare compensation reports, analytics and recommendations as needed.
• Ensure compliance with compensation policies, internal controls and applicable pay regulations.

Benefits

• Administer health and welfare, retirement, wellness and other employee benefit programs.
• Serve as subject matter resource for employees, managers and HR Business Partners regarding benefit plans, eligibility, enrollments and program provisions.
• Coordinate with benefit vendors and internal stakeholders to resolve benefit related issues and escalations.
• Support annual open enrollment activities, employee communications, education efforts, and system testing.
• Review and reconcile monthly vendor invoices and benefit billing to ensure accuracy and timely payment.
• Monitor employee benefit eligibility and enrollment data to ensure compliance with plan rules and organizational policies.
• Conduct periodic audits to verify accuracy of benefit enrollments, payroll deductions, dependent eligibility, and vendor billing.

Leave of Absence Administration

Administer employee leave programs including FMLA, parental leave, personal leave, short-term disability, long-term disability and worker’s compensation.

• Serve as the primary point of contact for employees, managers and HR Business Partners throughout the leave process.
• Coordinate with third-party administrators, healthcare providers, Payroll, HR and management to ensure accurate and timely case management.
• Review leave requests and supporting documentation to ensure eligibility and compliance with company policies and applicable regulations.
• Monitor leave durations, return-to-work processes, accommodations and leave extensions.
• Maintain accurate leave records and ensure proper integration with payroll, benefits and HR systems.
• Conduct audits of leave cases and associated transactions to ensure compliance, accuracy and proper documentation.
• Track and report leave metrics, trends and compliance requirements.

Stakeholder Management

• Build and maintain effective relationships with employees, managers, HR Business Partners, Payroll, Finance, Legal and external vendors.
• Provide responsive consultation and guidance on compensation, benefits and leave programs while ensuring a positive employee experience.
• Partner with cross-functional teams to resolve complex employee and administrative issues.
• Support the implementation of new total rewards programs, policies, systems and process improvements.
• Deliver training and educational resources to leaders and employees regarding total reward offerings.
• Escalate risks, compliance concerns and process issues appropriately while recommending corrective actions.

• Act as a trusted advisor and advocate for consistent application of total rewards policies and practices across the assigned region.

Requirements

• Bachelors degree in business or related field.
• Requires three (3) to five (5) years progressive experience progressive HR, compensation, benefits, leave administration or total rewards experience.
• Working knowledge of compensation practices, benefit plan administration, FMLA, ADA, workers’ compensation and applicable regulatory requirements.
• Knowledge, understanding and application of U.S. and Canadian benefit laws, ERISA, FMLA, ACA, etc. required.  International benefit experience preferred.
• Experience utilizing HRIS, reporting and data analysis tools like Oracle, UKG and Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook) with demonstrated experience with relational databases. Understanding data creation, mining, and analysis.
• Excellent written and verbal communication skills, including presentation planning and delivery
• Strong customer service focus, analytical and problem-solving skills
• Strong desire to be held accountable and achieve departmental goals
• Strong interpersonal skills
• Demonstrated financial knowledge to prepare and present appropriate reports to management.
• Exceptional organizational, negotiation, collaboration, and communication skills in order to effectively interact with staff, employees/retirees, colleagues, vendors, and consultants.

This position requires business travel, up to 25% of the time.