Quality Analyst
TikTok
Quality Analyst
TikTok
Short-form video platform with ads
The GenAI & Emerging Products (GenAI & EP) team in the Quality Operations function is responsible for providing policy support as well as quality operations support to a growing list of TikTok's Emerging/AI Products. We evaluate the overall quality of each moderation team or outsourced partners through the analysis of samples extracted from the online moderation queue or applicable quality strategy to ensure platform/app safety for a safe and enjoyable environment for our users as we play a critical role in safeguarding user experiences Responsibilities: - Perform analysis of errors in platform/moderation quality and feedback to the respective team - Participate in the development of quality inspection standards and continuously optimize the process and system platform - Take responsibility for policy cascading, clarification, and calibration sessions to ensure an accurate understanding of the policy and operations readiness in accordance with responsible product quality delivery - Provide high-level and detailed reports on the Market/Site Quality Level report - Coordinate and work closely with Process Delivery, Policy Enforcement, Content Ops to ensure safety of product (if applicable), and other relevant stakeholders to support quality operations-related tasks
Minimum Qualification(s): - 2 years of working experience in the Content Safety industry and at least 1 year of QA experience. - Proficiency in Japanese and English is required to collaborate with global partners and key stakeholders based in Japanese-speaking markets where Japanese is a primary working language. - General knowledge of ByteDance's international products. - Deep understanding of virtual reality devices (ex. Pico), generative AI, online safety, privacy, content and market trends, this includes in-depth understanding of general market lifestyle contents, culture and familiarity with the internet usage habits of their users. Preferred Qualification(s): - Possession of a Bachelor's degree or higher.
Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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