D-ploy

IT infrastructure services and management consulting

Onsite Support Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeGhent, BelgiumNo salary listedIn-person

About the Job

Requirements

At least 2 years of experience in IT Support, Desktop Support, or Onsite Support.
Strong troubleshooting skills in Windows environments and standard workplace technologies.
Experience with ticketing systems such as ServiceNow or similar.
Fluent English is required.
Flexibility to occasionally support outside standard working hours if needed.
Ability to provide a clean criminal record extract not older than 3 months.

Responsibilities

Provide first- and second-level onsite IT support for hardware, software, mobile devices, and peripherals.
Troubleshoot and resolve incidents and service requests.
Support user onboarding, equipment setup, and standard workplace technologies.
Document activities and resolutions in the ticketing system.
Work closely with internal IT teams and stakeholders.
Take ownership of issues and support changing priorities in a fast-paced environment.
Provide professional and customer-focused support to end users.
Contribute to continuous service improvement.

Desired Qualifications

Dutch, Flemish, or French is a strong advantage.
Experience in regulated environments such as GxP is a plus.

Onsite Support Engineer (Ghent)

D-ploy · Ghent, Belgium · — · Posted 2026-10-29

Workplace: on_site

Department: ARGX

Description

D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.

We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value.

We are currently looking for an Onsite Support Engineer to provide hands-on IT support in a dynamic client environment in Ghent, Belgium.

Tasks and Responsibilities

Provide first and second level onsite IT support for hardware, software, mobile devices, and peripherals
Troubleshoot and resolve incidents and service requests
Support user onboarding, equipment setup, and standard workplace technologies
Document activities and resolutions in the ticketing system
Work closely with internal IT teams and stakeholders
Take ownership of issues and support changing priorities in a fast-paced environment
Provide professional and customer-focused support to end users
Contribute to continuous service improvement

Requirements

2+ years of experience in IT Support, Desktop Support, or Onsite Support
Strong troubleshooting skills in Windows environments and standard workplace technologies
Experience with ticketing systems such as ServiceNow or similar
Excellent communication and customer service skills
Proactive, adaptable, and comfortable working in a dynamic environment
Ability to work independently and take ownership of issues
Genuine interest in developing within an onsite IT support role
Fluent English required; Dutch, Flemish, or French is a strong advantage
Flexibility to occasionally support outside standard working hours if needed
Experience in regulated environments such as GxP is a plus
Ability to provide a clean criminal record extract (not older than 3 months)

Benefits

Broad range of tasks and responsibilities
Friendly and international working environment
Professional development opportunities
Referral program (“Fishing for Friends”)
Company-sponsored events

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About the Company

D-ploy

IT infrastructure services and management consulting

D-ploy provides IT engineering and consulting services for global and regional customers, focusing on operational IT infrastructure, service management, program and project management, and quality management. It delivers both standard and tailored solutions to help clients achieve business goals, using established frameworks and certifications to ensure quality, reliability, and security. The company differentiates itself with a pragmatic, business‑oriented approach and long‑term partnerships, supported by a Europe/US cross‑regional footprint and a strong emphasis on customer needs. Its goal is to make IT an enabler of business value, improve work efficiency, and maintain compliant, dependable IT services while expanding expertise and geographic reach.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Lörrach, Germany
Founded: 2007

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