Network Services Manager

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
 

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
 

The Manager, Network Services is responsible for the leadership, management, maintenance, security, and strategic advancement of the enterprise network infrastructure support of the Methodist Data Network. This position oversees network architecture, infrastructure modernization, disaster recovery readiness, vendor management, and service delivery. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The Manager, Network Services is responsible for the leadership, management, maintenance, security, and strategic advancement of the enterprise network infrastructure support of the Methodist Data Network. This position oversees network architecture, infrastructure modernization, disaster recovery readiness, vendor management, and service delivery. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Develop and execute enterprise network strategies supporting clinical, business, and operational objectives.
• Lead network modernization initiatives, network lifecycle management, and infrastructure roadmaps.
• Ensure network availability, performance, scalability, redundancy, and resiliency.
• Manage enterprise LAN, WAN, WLAN, SD-WAN, Internet, cloud, and data center connectivity environments.
• Oversee monitoring, alerting, capacity management, and network performance optimization.
• Lead implementation of network segmentation, access control, and wireless infrastructure
• Support network requirements for hospitals and clinics
• Partner with Information Security to support secure network architecture and cybersecurity initiatives.
• Participate in incident response, threat mitigation, vulnerability remediation, and risk management activities.
• Ensure adherence to network security standards, policies, and procedures.
• Lead infrastructure projects from planning through implementation and post-deployment support.
• Coordinate resources, schedules, budgets, risks, and communications for assigned initiatives.
• Evaluate and recommend hardware, software, and managed service solutions.
• Takes initiative and manages vendor relationships, contracts, support agreements, and service level expectations.
• Participate in 24x7 on-call support and escalation activities.
• Serve as a liaison between customers, technical teams, and vendors.
• Ensure projects and operational tasks are delivered on time and within budget.
• Provide executive-level communication regarding projects, risks, outages, and strategic initiatives.
• Develop and maintain technical standards, procedures, and documentation.
• Lead root cause analysis and continuous improvement efforts.

Education Qualifications

• Required - Bachelor's Degree Computer sciences
• Preferred - Bachelor's Degree Information Technology
• Preferred - Bachelor's Degree Network Engineering

Experience Qualifications

• Required - Must have at least five (5) years of progressively responsible experience in networking, infrastructure operations and information technology management. Experience leading enterprise network projects
• Substitution - Associate’s degree in computer science MIS or related field and seven (7) years of progressively responsible experience in networking, infrastructure operations and information technology management in lieu of Bachelor’s degree requirement.

Skills and Abilities

• Strong leadership, organizational, and project management skills
• Knowledge of enterprise networking protocols and infrastructure design
• Experience with Cisco ISE, NAC, SD-WAN, SIP trunking and Zero Trust security models
• Experience with Cisco networking technologies and enterprise monitoring platforms
• Strong troubleshooting, analytical, and problem-solving skills
• Demonstrated leadership in the management of people, hardware, software, and other resources.
• Excellent written, verbal, presentation, and customer service skills
• Excellent time management skills and ability to manage multiple priorities in a fast-paced healthcare environment.
• Expertise in network routing, switching, wireless technologies, and firewalls
• Ability to travel between hospital, clinic, and remote locations
• Ability to work extended hours during outages, system implementations, and critical incidents

Licenses and Certifications

• Preferred - Certified Network Professional - Cisco Systems
• Preferred - Cisco Certified Network Associate - Cisco Systems

Supervision Provided by this Position

• Reports to Director of Technical Services. Supervises Contractors, Associates, and Vendors.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
• Subject to call back at all times.
• Subject to standard office working conditions with intermittent exposure to noisy computer equipment.
• Required to sit for extended periods.
• Ability to interpret equipment status indicators to determine appropriate operating condition. Indicators may include visual and/or auditory techniques or cues.
• Will occasionally experience very stressful working conditions due to tight project schedules and hardware or software emergencies.
• Ability to occasionally use small hand tools and be able to manipulate small equipment components such as screws, nuts or other fastening devices as usually found on computer equipment.
• Subject to regular periods of repetitive hand motion in the operation of computer terminals and other equipment.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.