Shawbrook

Specialist lender funding SMEs and property

Completions Officer

Retail & Commercial BankingConfirmed live in the last 24 hours

Full-timeGlasgow, UK

About the Job

Requirements

GCSE or equivalent qualifications in Maths and English are required.
Experience in the mortgage sector within an administrative function is required.
Computer literacy and good knowledge of the Microsoft Office suite, including Excel, Word, and PowerPoint, are required.
Knowledge of TCF is required.
Adaptability and flexibility are required.
Strong verbal and written communication skills are required.
Ability to work independently and as part of a team is required.
Planning and organisational skills are required.
Ability to work under pressure and to tight deadlines is required.
Accuracy and attention to detail are required.
Ability to establish effective working relationships at all levels is required.
A customer-focused approach is required.
Proactivity and self-direction are required.

Responsibilities

Actively manage a pipeline of cases in support of the dedicated Underwriter and team, and provide overflow support to the Case Management Team as required by management.
Provide accurate instructions to panel solicitor firms, including title insurance requirements, title plan needs, independent legal advice, and other specific instructions, to enable cases to complete promptly.
Serve as the main point of contact for brokers and solicitors during the legal process, build relationships with these third parties, and provide regular updates and follow-up to support good customer service and outcomes.
Review legal correspondence from solicitors, respond where possible, and refer matters to Underwriters for credit decisions.
Liaise with surveyors to obtain information required during the legal process.
Meet defined service level agreements across tasks and post received by the Bank.
Verify that Know Your Customer and Anti-Money Laundering requirements have been met, and check post-sanction documentation against the Bank’s lending requirements before completion.
Maintain high-quality data in the origination system to support accurate management information and customer contact.
Manage customer contact at designated points in the process and handle calls professionally.
Meet customers’ completion expectations, request funds from Finance through the required mechanism, and release funds promptly once outstanding requirements are met.

Desired Qualifications

An understanding of legal conveyancing is desirable but not essential.
Good knowledge of compliance procedures within the banking industry is desirable.

Job Description

To actively manage a pipeline of cases in support of your dedicated Underwriter and team and provide overflow support to the Case Management Team as and when required by management.
To provide accurate instructions to our panel solicitor firms, ensuring they are furnished with all information such as title insurance requirements, title plan needs, independent legal advice and any other specific instructions to enable cases to complete promptly.
To be the main point of contact for brokers and solicitors during the legal process, building excellent relationships with these third parties. Regularly updating and chasing where required to ensure the end customer receives the best customer service and outcomes possible.
To review legal correspondence received from our solicitors, providing responses where possible and referring to Underwriters for any credit decision.
To liaise with surveyors to obtain any required information during the legal process.
To meet defined service level agreements across all tasks and post received by the Bank.
To verify that all KYC and AML requirements have been met, along with checking all other documentation received post sanction to ensure they meet the Bank’s lending requirements prior to completion.
To ensure data held on the origination system is of the highest quality to enable future accurate management information and customer contact can be maintained.
To manage the customer contact at the designated points in the process, ensuring all calls are handled professionally.
To endeavor to meet customers’ expectations of completion, requesting funds through the required mechanism from finance and releasing funds promptly once all outstanding needs have been met.

Qualifications

EDUCATION/EXPERIENCE

Qualifications:

GCSE (or equivalent) in Math’s and English

Experience:

Experience of the mortgage sector, from within an administrative function
An understanding of legal conveyancing is desirable but not essential

Technical/Specialist Knowledge & Skills:

Computer literate (good knowledge of MS Office suite – Excel, Word, PowerPoint)
Knowledge of TCF
Good knowledge of compliance procedures within the banking industry is desirable

Interpersonal

Adaptable & flexible
Excellent verbal and written communication skills
Ability to work on own and as part of a team.
Excellent planning and organisational skills
Enthusiastic “can do” attitude
Able to work under pressure and to tight deadlines
Accuracy & attention to detail
Professional, well presented
Establishes effective working relationships at all levels
Customer-focused approach
Proactive & Self Driven

Additional Information

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
Free access to Headspace, a mindfulness & meditation digital health app
Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
Cycle to work scheme
Discounts on gym membership
Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

Minimum of 27 days holiday per year
Option to buy or sell holiday days through our flexi-holiday scheme
Discounts on gym membership nationwide
Access to discounts on a range of high street and online brands
Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done

About the Company

Shawbrook

Specialist lender funding SMEs and property

Shawbrook is a UK specialist lender that funds SMEs, property investors, and individuals by using savers’ deposits to back loans. Its products include SME lending, residential and commercial property lending, and asset finance and business credit, supported by a digital-enabled platform to manage applications, underwriting, and repayments. The bank has grown through strategic acquisitions and a history of taking a primarily private ownership path, differentiating itself from traditional high street banks by focusing on a simple, deposit-funded lending model and targeted lending segments rather than broad consumer banking. Shawbrook’s goal is to provide steady access to finance for its target customers, expand its loan book and capabilities through acquisitions and digital tools, and build long-term value for investors, as shown by its return to the London Stock Exchange with a second IPO in 2025.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: England, United Kingdom
Founded: 1944

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