Infrastructure Manager

Primary Responsibilities:

Leadership & Operations

• Lead, mentor, and develop a team of infrastructure engineers and system administrators, including work assignments, prioritization, professional development, and performance management.
• Serve as the senior escalation point for infrastructure incidents; lead root cause analysis and drive corrective and preventive actions through established incident, problem, and change management processes.
• Develop and maintain infrastructure standards, SOPs, reference architectures, network and system diagrams, runbooks, and configuration baselines.
• Maintain 24x7 operational coverage and an on-call rotation for business-critical infrastructure.

Infrastructure & Resiliency

• Own the architecture, deployment, and lifecycle of physical and virtual server platforms, ensuring capacity, performance, patch compliance, and configuration standards are maintained.
• Own enterprise storage platforms, including capacity forecasting, tiering, performance tuning, replication, and growth planning.
• Own network infrastructure across the enterprise, including routing, switching, wireless, load balancing, DNS/DHCP, and network segmentation, partnering with Information Security on firewall and perimeter design.
• Manage all corporate connectivity, including carrier circuits, internet transport, SD-WAN/MPLS, satellite and global remote site links; own carrier relationships, contract renewals, and escalations.
• Own data center operations, including environmental & systems monitoring, structured cabling standards, rack elevations and layout, hardware asset and inventory management, and physical access procedures.
• Manage the facilities elements that support IT equipment within the corporate office, including rack power distribution, UPS and PDU capacity, circuit planning, cooling, and generator coordination, in partnership with Corporate Facilities on building systems.
• Own enterprise backup operations end to end, including backup architecture, job success, retention policy, restore testing, and offsite archiving/replication including immutable copy protection.
• Execute and validate the technical recovery processes that underpin disaster recovery and business continuity, in coordination with the team accountable for maintaining DR documentation and plans.
• Manage voice and telephony infrastructure and associated carrier services and support the evaluation and migration to cloud-based calling platforms as the strategy evolves.
• Partner with Information Security to harden platforms, remediate vulnerabilities, and ensure infrastructure meets security, audit, and compliance requirements.

Strategy & Delivery

• Own capacity planning and the technology lifecycle and refresh roadmap; develop annual capital and operating budget forecasts and manage spend against the approved budget.
• Manage infrastructure vendors, resellers, managed service providers, and hardware maintenance contracts, holding providers accountable to their service delivery obligations.
• Define, measure, and report on infrastructure performance metrics, including availability, capacity utilization, backup success rate, patch compliance, and change success rate.
• Lead infrastructure projects, including data center refresh, platform migrations, office builds and moves, and network upgrades, delivering on scope, schedule, and budget.

Required Experience:

• 7+ years of progressive experience in IT infrastructure engineering and operations, including 3+ years leading teams, technical leads, or service providers.
• Deep hands-on experience administering Windows Server and Linux environments at enterprise scale.
• Strong experience with enterprise virtualization platforms such as VMware vSphere, Nutanix AOS or Microsoft Hyper-V.
• Demonstrated experience managing enterprise storage (SAN/NAS) and enterprise backup and recovery platforms.
• Strong routing, switching, and wireless experience in a multi-site enterprise environment, including carrier circuit and SD-WAN management.
• Experience owning data center facilities considerations, including power and cooling capacity planning, UPS and PDU management, rack layout, and structured cabling.
• Experience with hybrid and cloud infrastructure (Azure or AWS IaaS) and its integration with on-premises environments.
• Experience with infrastructure monitoring and observability tooling, and with automation or scripting (PowerShell, Python, or infrastructure-as-code).
• Experience with Infrastructure and Security operations tools like Tanium, Cisco Umbrella, and similar platforms.
• Proven ownership of capital and operating budgets, including forecasting, vendor negotiation, and contract management.
• Experience operating within ITIL-aligned incident, problem, and change management processes.
• Aptitude for managing senior stakeholder relationships, including expectations management and communicating difficult messages.
• Excellent verbal and written communication skills, including the ability to translate technical details for non-technical audiences.
• Availability to respond to critical issues outside of normal business hours and to travel to remote locations as needed.