Sila Services

Consolidates local home services brands

HVAC Field Service Manager

Field ServiceConfirmed live in the last 24 hours

Full-timeLynchburg, VA, USANo salary listedIn-person

About the Job

Requirements

Deep expertise in residential HVAC, plumbing, or electrical service work.
Strong operational and problem-solving skills.
Comfort managing key performance indicators, productivity, revenue, and service performance.
Ability to handle customer escalations and high-pressure situations.
Strong communication and leadership skills.
Safety-focused knowledge of Occupational Safety and Health Administration standards and field safety requirements.
Valid driver's license and clean driving record.

Responsibilities

Lead, coach, and develop the team.
Oversee daily field service operations.
Enter daily huddle numbers, including sales, sold hours, month-to-date figures, TGLS, and HG sold.
Address customer complaints and concerns to reach an agreement or understanding.
Gather equipment and materials needed for installations so installers can gather and go.
Answer questions about WaterFurnace geothermal systems for customers and salespeople, to the best of the manager's ability.
Coordinate with dispatch to ensure the appropriate technicians and resources are assigned to each job.
Monitor key performance indicators, callbacks, labor hours, service quality, and overall department performance.
Set clear expectations and hold the team accountable for results.
Recruit, interview, hire, and onboard technicians.
Identify training needs and help technicians continue developing their skills.
Ensure Occupational Safety and Health Administration, safety, and company standards are followed.
Assist with budgeting, forecasting, staffing, and controlling service-related expenses.
Partner with dispatch, sales, technicians, and leadership to improve operations.
Identify problems quickly and implement solutions.
Build a positive, accountable, high-performing service team.

Field Service Manager

Davis Heating, Cooling, Plumbing & Electric - Lynchburg, VA

At Davis Heating, Cooling, Plumbing & Electric, we believe great service starts with great people. For over 79 years, we’ve built our reputation on integrity, craftsmanship, and treating people the right way, including our team.

If you’re looking for a place where your work matters, where you can grow professionally, and where you’re supported by a strong team, you may have found your home at Davis.

We’re always looking for motivated individuals who want to build a long-term career in the skilled trades or home service industry.

What You’ll Do

Lead, coach, and develop the team.
Oversee daily field service operations
Enter daily huddle number (includes: sales, sold hour, MTD, TGLS, & HG sold)
Navigate customer complaints/concerns to reach an agreement/understanding.
Gather equipment/materials needed for Installs- for installers to be able to gather & go.
Answer questions regarding WaterFurnace geothermal ( as best as possible) for customers and sales people.
Coordinate with dispatch to ensure the right technicians and resources are assigned to each job
Monitor KPIs, callbacks, labor hours, service quality, and overall department performance
Set clear expectations and hold the team accountable for results
Recruit, interview, hire, and onboard technicians
Identify training needs and help technicians continue developing their skills
Ensure OSHA, safety, and company standards are followed
Assist with budgeting, forecasting, staffing, and controlling service-related expenses
Partner with dispatch, sales, technicians, and leadership to improve operations
Identify problems quickly and implement solutions
Build a positive, accountable, high-performing service team

What We’re Looking For

Deep expertise in residential HVAC, Plumbing, or Electrical service work
Strong operational and problem-solving skills
Comfortable managing KPIs, productivity, revenue, and service performance
Ability to handle customer escalations and high-pressure situations
Strong communication and leadership skills
Safety-focused with knowledge of OSHA and field safety requirements
Valid driver's license and clean driving record

Why Davis Heating, Cooling, Plumbing & Electric?

Health, dental, and vision insurance
401(k) with company match
Paid vacation, sick, and personal days
Paid training and ongoing education
Growth opportunities
Parental leave
Short-term and long-term disability
Company-paid life insurance
Friends and family discounts on services
Year-round work

Apply today and bring your leadership experience to Davis Heating, Cooling, Plumbing & Electric.

About the Company

Sila Services

Consolidates local home services brands

Sila Services operates as a platform for residential home services, focusing on HVAC, plumbing, and electrical work. It started as a local service provider, then expanded into a platform by acquiring numerous local and regional brands across the Northeast, Mid-Atlantic, and Midwest, building a network of over 30 brands. The company’s model relies on consolidating a fragmented market under a single growth strategy, leveraging centralized leadership, shared back-office capabilities, and a unified growth playbook to scale through acquisitions. What sets Sila apart is its aggressive, growth-driven approach to consolidation, using private equity backing to rapidly expand its footprint, improve efficiency, and offer stronger brand presence across multiple markets. The goal is to become a leading, nationwide residential services platform by integrating independent brands into a cohesive operating system that delivers reliable home services at scale.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Upper Merion Township, Pennsylvania
Founded: 1989

Recently Posted Jobs

Explore more opportunities at Sila Services

See more jobs