IT Support Engineer
Full-TimeUpdated on 10/14/2026
No salary listed
Junior, Mid
Bachelor's
Pasig, Metro Manila, Philippines
In PersonFully onsite at Ortigas; travel to branch locations is required.
IT OperationsIT Service Desk & End User Support
About the job
Requirements
- A bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related course.
- At least 1 to 3 years of experience in IT support, desktop support, or field technical support roles.
- Strong knowledge of desktop and laptop hardware troubleshooting and preventive maintenance.
- Experience installing, migrating, and configuring operating systems, including Windows 10 and Windows 11.
- Familiarity with installing and managing endpoint security software.
- Basic knowledge of networking concepts, including LAN, Wi-Fi connectivity, IP configuration, and access point setup.
- Experience performing IT asset inventory, tagging, and documentation.
- Ability to perform onsite and branch deployment activities, including device setup and configuration.
- Good communication and user-support skills for assisting employees with IT-related concerns.
- Willingness to travel to branch locations for deployment and maintenance activities.
- Ability to work fully onsite at Ortigas.
Responsibilities
- Install and configure applications, operating systems, and end-user devices, including desktops, laptops, printers, and mobility devices.
- Conduct preventive maintenance of IT equipment, including hardware inspection, software updates, and internal cleaning of computers and data racks.
- Support branch device deployment activities, including setup, configuration, asset tagging, and verification of device readiness.
- Perform physical inventory checks of IT assets, including laptops, desktops, printers, and mobility devices, ensuring proper documentation and condition monitoring.
- Troubleshoot hardware, software, and network connectivity issues, including internet access, Wi-Fi connectivity, and device performance.
- Assist users with data backup procedures and verify file storage in approved platforms such as Google Drive.
- Install and configure network devices such as access points, ensuring proper placement for optimal signal coverage.
- Perform operating system migrations, such as Windows 10 to Windows 11, and support security software migrations such as endpoint protection solutions.
- Conduct data cabinet grooming and ensure proper arrangement and management of network equipment and cabling.
- Receive, document, and manage IT equipment deliveries, ensuring proper asset tagging and inventory updates.
About the company
Questronix is a Philippine systems integrator that helps organizations plan, deploy, and support enterprise technology. It combines technology products with cybersecurity, hybrid cloud, analytics, data management, and business application services for customers across the Philippines. Its teams scope client requirements, design architectures, connect hardware and software to existing workflows, then maintain installations or run selected processes through managed services. Customers engage Questronix for product supply, implementation projects, and ongoing support across IT environments. Founded in 1987, the privately held company is headquartered in Makati City, Philippines.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Makati, Philippines
Founded
1987
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Simplify's Take
What believers are saying
- Questronix launched an employee E-Bin in March 2026; recycling proceeds were allocated to its community feeding program.
- Questronix launched MINAI, a legal-record AI search, for the Philippine budget agency in December 2025, giving teams government-delivery experience.
- Questronix announced ISO 27001:2022 certification in April 2026; internal assessments recorded zero major or minor non-compliances.
What critics are saying
- In March 2026, Questronix reported softer Managed Services performance in 2025 and named expansion a 2026 focus.
- In March 2026, Questronix set a 25% growth ambition and prioritized cost efficiency, raising execution pressure on employees.
- Indeed's July 2026 page gives Questronix's pay and benefits 2.6/5; its overall score is based on 23 reviews.
What makes Questronix unique
- Questronix lists IBM i and AIX midrange servers, giving engineers legacy-platform work not named in Trends' public catalog.
- Questronix reports 80% repeat business and 500+ projects, giving delivery teams a documented record of repeat-client work.
- Questronix lists enterprise and hybrid-cloud backup, high availability and disaster recovery, giving delivery teams business-continuity project work.
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