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Questronix

Integrates IT systems for Philippine enterprises

IT Support Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timePasig, Metro Manila, PhilippinesNo salary listed

About the Job

Requirements

  • A bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related course is required.
  • At least 1 to 3 years of experience in IT support, desktop support, or field technical support roles is required.
  • Strong knowledge of desktop and laptop hardware troubleshooting and preventive maintenance is required.
  • Experience in operating system installation, migration, and configuration, including Windows 10 and Windows 11, is required.
  • Familiarity with endpoint security software installation and management is required.
  • Basic knowledge of networking concepts, including local area networks, Wi-Fi connectivity, IP configuration, and access point setup, is required.
  • Experience performing IT asset inventory, tagging, and documentation is required.
  • Ability to perform onsite and branch deployment activities, including device setup and configuration, is required.
  • Ability to assist employees with IT-related concerns using good communication and user-support skills is required.
  • Must be able to work fully onsite at Ortigas.
  • Must be willing to travel to branch locations for deployment and maintenance activities.

Responsibilities

  • Install and configure applications, operating systems, and end-user devices, including desktops, laptops, printers, and mobility devices.
  • Conduct preventive maintenance of IT equipment, including hardware inspection, software updates, and internal cleaning of computers and data racks.
  • Support branch device deployment activities, including setup, configuration, asset tagging, and verification of device readiness.
  • Perform physical inventory checks of IT assets, including laptops, desktops, printers, and mobility devices, to ensure proper documentation and condition monitoring.
  • Troubleshoot hardware, software, and network connectivity issues, including internet access, Wi-Fi connectivity, and device performance.
  • Assist users with data backup procedures and verify file storage in approved platforms such as Google Drive.
  • Install and configure network devices such as access points and ensure proper placement for optimal signal coverage.
  • Perform operating system migrations, such as Windows 10 to Windows 11, and support security software migrations such as endpoint protection solutions.
  • Groom data cabinets and ensure proper arrangement and management of network equipment and cabling.
  • Receive, document, and manage IT equipment deliveries, ensuring proper asset tagging and inventory updates.

About the Company

Questronix

Integrates IT systems for Philippine enterprises

Questronix is a Philippine systems integrator that helps organizations plan, deploy, and support enterprise technology. It combines technology products with cybersecurity, hybrid cloud, analytics, data management, and business application services for customers across the Philippines. Its teams scope client requirements, design architectures, connect hardware and software to existing workflows, then maintain installations or run selected processes through managed services. Customers engage Questronix for product supply, implementation projects, and ongoing support across IT environments. Founded in 1987, the privately held company is headquartered in Makati City, Philippines.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Makati, Philippines
Founded
1987

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