WNS

Global BPM and analytics services provider

Corporate Travel Support

Customer SupportConfirmed live in the last 24 hours

Full-timeQuezon City, Metro Manila, PhilippinesNo salary listed

About the Job

Requirements

Experience in a corporate travel account is required.
Expertise using Global Distribution System platforms such as Sabre or Amadeus is required.
Experience in team management is required.
Ability to deliver results through people is required.
Fluency in spoken and written English is required.
Ability to lead conference calls is required.
Ability to produce dashboards and reports in Excel and presentation formats is required.
Analytical and conflict management skills are required.
Experience and ability to supervise a team and conduct administrative functions are required.
A minimum of 2 to 5 years of management experience in corporate travel or Global Distribution System experience is required, depending on the role.

Responsibilities

Manage daily operations to ensure customer satisfaction and meet client goals and requirements.
Act as the ticketing subject matter expert to assist the team or intervene as needed.
Handle a team of resources trained in Level 2 complex itineraries.
Achieve the process team's key performance indicators and service-level agreements.

Job Description

·         Manage daily operations to ensure customer satisfaction and meet client goals and requirements.
·         Act as ticketing SME to assist team or intervene as needed
·         Handling a team of L2 – Complex itinerary trained resources
·         Responsible to achieve the KPI/SLA of the process for the team

Qualifications

·         Experience in Corporate Travel Account is required.
·         Must have expertise in using GDS platforms such as Sabre, Amadeus etc.
·         Experience in team management
·         Ability to deliver through people
·         Able to speak & write fluent English
·         Confident to lead conference calls
·         Able to produce dashboards & reports in Excel & presentation formats
·         Good analytical and conflict management skills
·         Experience and ability to supervise team and conduct administrative functions
·         Management experience for min 2 to 5 years in Corp Travel or GDS experience (Depending on the role)
·         Must be amenable to work 100% onsite at our Bridgetowne Site

Additional Information

Benefits and Company Perks:

• Structured career path
• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO coverage from Day 1, including your dependents
• Skills training opportunities
• Paid leaves

About the Company

WNS

Global BPM and analytics services provider

WNS provides business process management and analytics services to large enterprises. It helps clients improve operational efficiency, customer experience, and decision-making by delivering end-to-end BPM, research and analytics, finance and accounting, and digital transformation support across industries such as insurance, banking, healthcare, travel, and manufacturing. The company combines domain expertise with technologies like artificial intelligence, machine learning, and advanced analytics to create custom, data-driven solutions. Delivery centers worldwide enable scalable, agile service delivery and access to specialized talent, while a digital-first approach focuses on automation, cognitive computing, and data insights. WNS aims to form long-term partnerships that deliver measurable business impact across the value chain.

Company size: 10,001+
Company stage: Acquired
Total funding: $3.3B
Headquarters: Mumbai, India
Founded: 1996

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