Strong interest in interior design, textiles, and the luxury home furnishings market.
Proficiency in Microsoft Office, including Excel, and experience with CRM systems.
Exceptional attention to detail and commitment to accuracy in order processing and project tracking.
Ability to communicate effectively with internal teams and clients.
Ability to manage multiple projects and competing priorities in a fast-paced environment.
An Associate or Bachelor's degree is preferred.
Prior luxury retail or showroom experience is a plus.
Responsibilities
Provide comprehensive support to Account Managers throughout the full sales lifecycle.
Prepare quotes accurately, enter orders, and follow up proactively to ensure project timelines are met.
Serve as a secondary point of contact for clients and respond with urgency and professionalism.
Maintain accurate, detailed CRM records to track project status and client history.
Provide existing clients with product knowledge, pricing, and availability.
Anticipate client needs and coordinate sampling, Cutting for Approval requests, and freight quotes.
Ensure a seamless client experience from initial inquiry through final delivery.
Manage end-to-end order logistics in coordination with internal operations, design, and warehouse teams.
Maintain showroom standards and keep product displays and samples organized and presentation-ready.
Cover walk-in clients, qualify opportunities, and direct clients to the appropriate Account Manager.
Participate in product training and sales development programs.
Develop an understanding of product categories, custom capabilities, and the luxury design market.
Demonstrate increasing autonomy and readiness to take on expanded responsibilities over time.
Account Associate
Location: Troy, MI
Position Overview
STARK is seeking a driven, detail-oriented Account Associate to support our sales team and deliver world-class service to our luxury design clientele. This role offers a premier entry point into the luxury interiors industry and is designed as a clear professional pathway toward an Account Manager career.
As a key member of the sales team, the Account Associate serves as the operational backbone, partnering closely with Account Managers to ensure seamless order execution, proactive client service, and efficient showroom operations. By maintaining a high level of accuracy, responsiveness, and professionalism, you will represent the STARK brand and build a strong foundation for long-term growth within the organization.
Key Responsibilities
Sales Coordination & Project Management
Provide comprehensive support to Account Managers throughout the full sales lifecycle
Execute accurate quote preparation, order entry, and proactive follow-up to ensure project timelines are met
Serve as a secondary point of contact for clients, responding with urgency and professionalism
Maintain accurate and detailed records within the CRM to track project status and client history
Client Excellence
Deliver high-touch service to existing clients by providing product knowledge, pricing, and availability
Anticipate client needs and coordinate sampling, CFA (Cutting for Approval) requests, and freight quotes
Ensure a seamless client experience from initial inquiry through final delivery
Operations & Showroom Support
Manage end-to-end order logistics, coordinating with internal operations, design, and warehouse teams
Maintain showroom standards, ensuring product displays and samples are organized and presentation-ready
Provide coverage for walk-in clients, qualifying opportunities and directing them to the appropriate Account Manager
Growth & Professional Development
Actively participate in STARK’s product training and sales development programs
Develop a strong understanding of product categories, custom capabilities, and the luxury design market
Demonstrate increasing autonomy and readiness to take on expanded responsibilities over time
Career Path
This role is designed as a developmental pathway to Account Manager, with increasing exposure to client relationships, sales strategy, and revenue generation.
Compensation
This role offers a guaranteed compensation structure designed to support learning, development, and long-term success within STARK. Account Associates are compensated with a competitive base salary and are not eligible for commission or bonus incentives at this stage of the sales career path.
Qualifications
Strong interest in interior design, textiles, and the luxury home furnishings market
Excellent verbal and written communication skills with a polished, professional demeanor
Highly organized with the ability to manage multiple projects in a fast-paced environment
Proficiency in Microsoft Office (Excel preferred) and experience with CRM systems
Associate or Bachelor’s degree preferred; prior luxury retail or showroom experience is a plus
Job Requirements
Exceptional attention to detail and commitment to accuracy in order processing and project tracking
Strong interpersonal skills with the ability to communicate effectively across internal teams and clients
Professional presence and positive, team-oriented attitude
Ability to manage competing priorities in a fast-paced environment
Proficiency in Microsoft Office (Excel required) and CRM systems
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
Supplemental Benefits
Great Paid Time Off Policy
401k match
COMPANY INFO
About Us:
With more than 80 years of industry expertise, STARK is the discerning designer’s go-to source for luxurious custom carpet and rugs.
Our Mission: To live our mission of helping create world class experiences, we believe our first responsibility is making design industry professionals the heroes in their projects because supporting businesses helps to preserve craftsmanship and enable unique and specially designed spaces to exist. In meeting their needs, we must continue to deliver peace of mind service while offering an expansive, diverse, and innovative product assortment that is accessible and convenient.
Our Heritage: Established by Arthur Stark and his wife Nadia in 1938, the foundation of STARK was always to provide the very best products to our customers. With a rich history, third generation owners Chad Stark, as CEO, and Ashley Stark, as Creative Director, bring the STARK legacy into the new century by staying true to their founding principles. To seek out the best craftsman and methods of manufacturing for the most innovative and beautiful designs.
STARK is a certified Great Place to Work® (June 2026– June 2027) — and that comes straight from our people. 85% of our employees say STARK is a great place to work, 28 points above the typical U.S. company. See our full certified profile and what our team says about working here: greatplacetowork.com/certified-company/7023725
Stark Carpet Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.