Business Support Supervisor

Job Description

We are looking for a proactive and results-driven Remote Business Support Supervisor to lead operational support activities and ensure the delivery of high-quality services to international stakeholders.

The role requires strong leadership, operational excellence, performance management, and the ability to drive continuous improvement in a fast-paced environment.

Key Responsibilities

• Supervise daily operations and ensure service continuity.
• Monitor KPIs, productivity, quality, and service performance.
• Lead, coach, and develop the team.
• Manage workforce planning, scheduling, and resource allocation.
• Produce operational reports and drive performance improvements.
• Serve as the main point of contact for operational matters and escalations.
• Promote process optimization and continuous improvement.

Qualifications

Education

• Bachelor's degree in Business, Operations, Engineering, Supply Chain, Information Systems, or a related field.

Experience

• Minimum 5 years of experience in Operations, Shared Services, Business Support, Customer Operations, or Service Delivery.
• Proven experience managing teams.
• Strong experience working in a KPI-driven environment.
• Previous supervisory or team leadership experience is required.
• Experience in international or multicultural environments is a plus.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent organizational and prioritization abilities.
• Strong analytical and problem-solving skills.
• Customer and service-oriented mindset.
• Excellent communication and stakeholder management skills.
• Advanced Excel and reporting skills.
• Experience with CRM, ERP, service management, or operational systems is an advantage.
• Fluent English is mandatory.

Additional Information