Director of People & Culture

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On Colombia’s Caribbean coast, in the historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. Connect to the lively social scene in four restaurants and lounges. Entertain in two ballrooms. Then unwind at the Spa, Fitness Centre and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena’s new cultural focal point.

About the role:

Responsible for leading the hotel's People & Culture function, overseeing talent acquisition, employee development, engagement, and retention. Partners with leadership to foster a high-performance, inclusive culture while ensuring compliance, workforce planning, and alignment with Four Seasons standards.

What you will do: 

• The Director will oversee all aspects of the People and Culture division including but not limited to benefits administration, employee relations, talent acquisition and retention of staff, communication to staff, career development of staff, wage & hour compliance, training, workers’ compensation and legal matters related to hotel employees.

• Monitor the quality of staff performance including review of disciplinary actions, recommendations for suspension or termination as well as establish a regular performance appraisal program for all staff.

• Assess the development and effectiveness of all levels of employees and the manpower needs of the hotel using succession planning and assisting management with career planning and counseling.

• Supervise the financial issues for the P&C budget including benefits, labor & salary reports and plan cost effective events within the P&C budget guidelines.

• Establish and implement recruitment, selection, placement and pre-employment procedures in accordance with Four Seasons Hotels and Resorts’ policy and all applicable laws to include hiring, staffing guide and compensation guidelines 

• Analyze hotel training and development needs at all levels and create or coordinate the creation of programs designed to make employees proficient in their delivery of core and culture standards and prepare them for promotion from within 

• Play an active role in our Wellness programs and responsible for leading successful Diversity Inclusion and Belonging initiatives.  

• Actively balance the requirements of being strategic and tactical and have a high degree of integrity for employee heart of the house spaces. 

What you bring:

• Previous experience as a Director of People & Culture or Assistant Director of People & Culture, preferably within a luxury hospitality environment.
• Bachelor’s degree in human resources, Hospitality Management, Business Administration, or a related field preferred.
• Passion for luxury hospitality, combined with strong financial acumen and the ability to support strategic workforce planning and budgeting.
• Strong problem-solving, decision-making, conflict resolution, and strategic thinking skills.
• Demonstrated expertise in Human Resources leadership, employee relations and engagement, talent acquisition, learning and development, labor relations, and total rewards.
• Excellent verbal and written communication skills in both English and Spanish.
• Exceptional emotional intelligence, interpersonal skills, and ability to build trusted relationships across all levels of the organization.

What we offer: 

• Competitive salary.

• Permanent employment contract.

• Complimentary accommodation at other Four Seasons Hotels and Resorts properties.

• Complimentary meals during working hours.

• Complimentary dry cleaning for business clothing

The transferring employee will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.