Mortgage Loan Officer

About the role: 

As an Experience Mortgage Loan Officer your mission is to originate and promote our new and unique Mortgage Hybrid/Equity Loan, following  processes and procedures to ensure Unison’s underwriting guidelines fully comply with applicable mortgage laws and regulations. You will also be responsible for collecting information and recommending a loan that provides a tangible benefit for our customers to help them achieve their financial goals. 

Responsibilities: 

• Conduct complete and thorough loan applications, request customer documents, maintain deep understanding of loan parameters and underwriting guidelines
• Track customer contact and updates conversation logs with pertinent information
• Resolve problems throughout the loan process
• Review and explain Loan Estimate (LE), Closing Disclosures (CD), and mortgage documentation
• Ensures all mortgage regulations and laws are strictly adhered to
• Maintain MLO license, working with your manager to schedule continuing education while balancing the needs of the department 
• Effectively collaborate with internal and external partners to complete mortgage transactions efficiently
• Attain next level of established productivity targets
• Maintain customer satisfaction and ability to de-escalate customer concerns 
• Originate loans with high degree of quality and attain zero compliance defects
• Work with various teams to identify and solve friction points in the process to improve speed of delivery with excellent application quality
• Other duties as assigned

About you: 

• Be a registered and/or licensed officer
• If you currently are a registered LO, you will take the 20 hour NMLS course, and pass the licensing exam
• If you are currently an LO, we will work with you to complete the transfer of your applicable licenses
• Must be located in Phoenix, AZ or in the surrounding metropolitan area 
• 2 years sales experience in a contact center environment
• Have strong attention to detail, quality, and compliance skills
• Strong analytical and problem solving, and time management skills
• Previous, recent mortgage experience required

We recognize that people come with experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Why join us? 

The Unison team draws on a deep and wide range of talent across several disciplines. Visionaries in investment management, product development, and financial technology are joined by innovative real estate and consumer finance experts creating a unique culture.

Perks of the Unison employee include: competitive salaries, 100% paid medical and dental benefits, generous PTO policy, paid parental leave program, and fantastic downtown SF and Omaha locations, as well as being an integral part of a well-funded market leader with incredible momentum.

Unison provides equal employment opportunity to all individuals regardless of their race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by state, federal, or local law.

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