Hotel Manager

Overview

Live. Work. Explore. as a part of our Lodging team at the Oasis at Death Valley!

The Oasis at Death Valley is situated in a lush, spring-fed desert oasis, surrounded by the vast and arid desert of Death Valley National Park. The Oasis operates the historic AAA Four Diamond Inn and Ranch, restaurants, gift shops, and the world's lowest elevation golf course. Both hotels are open year-round and feature swimming pools fed by naturally warm local springs.

We’re hiring a Hotel Manager to Live. Work. Explore. in Death Valley National Park!

Job Summary:
The Hotel Manager, Inn is a senior hospitality leader responsible for overseeing the day-to-day operations of a high-end resort, ensuring exceptional guest experiences, and maintaining profitability while upholding brand standards. This position will own date-to-day support functions, including partnership between food and beverage, housekeeping and engineering to ensure smooth operation of hotel.

The Details:
Position Type: Full-Time, Year-Round
Season Dates: As soon as possible on next available check in date (approximately three weeks)
Pay: $72,800.00 / year
Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

Why the Oasis at Death Valley?
Death Valley National Park is in the northern Mojave Desert in California and is the largest National Park outside of Alaska. With incredibly diverse ecosystems, sand dunes, mountains, and America's lowest elevations, Death Valley is an incredible place to call home. We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests.

Life at the Oasis:

• Employee housing (dormitory-style or RV site)
• Free breakfast and lunch with $4 dinners in the employee dining room (cafeteria-style)
• Free on-site laundry facility, Wi-Fi (limited bandwidth)
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks:

• Free Death Valley National Park pass
• Free access to pool, golf course, rec center, gym and sports court
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• The adventure of a lifetime!

Responsibilities

• Manage and coordinate all departments, front desk, housekeeping, food and beverage, maintenance, and guest services to ensure peak performance.
• Develop and implement themed activities, holiday programs, and entertainment to enhance guest satisfaction.
• Schedule Front Office Staff according to business demands to establish an efficient and economical operation.
• Coordinate the training of new employees and the on-going training of front office staff. Conduct annual reviews for assigned staff and administer corrective action as necessary.
• Perform rooms balancing to prevent booking errors and oversells.
• Partner with Sales and Catering to coordinate marketing campaigns to increase visibility and attract premium guests.
• Works closely with group sales on all events and guest inquiries.
• Assist in design and planning of all menus including banquet menus with food and beverage departments and catering.
• Partner with Food and Beverage and catering in all events relevant to the Inn and Mission Gardens.  
• Address guest complaints promptly and resolve service escalations to maintain reputation.
• Manage the blocking of VIP rooms, tour rooms and special requests.
• Ensure deposits, reservation, cancelations, and accuracy of reservations through OTA’s are monitored.
• Assume all functions and responsibilities of a Guest Service Agent, Night Audit, Lead, Supervisor when necessary.
• Partner with housekeeping and engineering to ensure public areas are maintained and cleaned.
• Maintain room inventory by keeping abreast of all revenue lost through out-of-order rooms, Not Available For Sale, and other maintenance issues.
• Ensure departmental staff is adhering to all Oasis at Death Valley lost and found policies and procedures.
• Completes all reports i.e., Accident, Lost & Found, Lost Credit Card, etc. accurately and timely.
• Other duties as assigned.

Qualifications

• Possess experience and technical expertise with 2 years management experience in guest service setting.
• Prior experience as a Front Office Manager. 
• Previous experience with front desk operating systems, telecommunication systems, ordering systems.
• Advanced computer skills to quickly learn POS systems and other front office systems.
• Possess valid Driver’s License.
• Knowledge of and implementation of AAA 3 and 4 Diamond standards.
• Human relation skills.  Must be a "people-person" who thrives on public contact.
• Able to provide quick and productive solutions to a multitude of challenges and/or limited resources.
• Ability to demonstrate a sense urgency around deadlines, guest experience and The Oasis at Death Valley branding.
• High level of professionalism, able to follow instructions with follow-up, respect, and integrity.
• Excellent oral and written communications, follow detailed directions, and provide clear instructions/directions.
• Basic skills such as: attention to detail skills, reasoning skills and multi-tasking and prioritization skills.
• Must possess excellent interpersonal skills with the ability to work well with others in a team environment and to de-escalate guest situations effectively.

Physical Requirements include:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to fingers, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• While performing the duties of this job, the employee is regularly exposed to extreme conditions which include extreme hot conditions in the Summer.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.