Event Services Manager

Job Description

The Event Services Manager leads assigned events from contract turnover through execution, serving as the primary client contact and coordinating details across hotel departments. Focused on meetings, conferences and group business, this role also supports catering and social events as needed, delivering personalized experiences that meet The Knox’s service and financial goals. As a founding team member reporting to the Director of Catering Sales, the manager will help establish the planning processes and service standards that shape The Knox’s events offering in Dallas.

• Manage assigned events from contract turnover through execution, serving as the primary planning contact for clients.
• Coordinate agendas, menus, room setups, floor plans, timelines, vendors and special requests; lead planning meetings, tastings and walkthroughs.
• Coordinate room blocks, rooming lists, pickup updates and guest requests with Group Sales and Reservations.
• Identify space, staffing, timing and operational needs early, and work with clients and hotel teams to resolve concerns.
• Prepare and maintain accurate BEOs, group resumes, diagrams, planning notes and event records in Delphi or the designated system.
• Coordinate requirements with Culinary, Banquets, Beverage, AV, Engineering and other departments; present upcoming events at BEO meetings and lead or join pre- and post-event reviews as needed.
• Confirm event readiness and oversee event-day timelines, setups, staffing and service delivery; address concerns promptly and uphold The Knox’s service standards.
• Track guarantees, deposits and payment deadlines; ensure updates are shared with relevant teams, review final charges for accuracy and coordinate billing corrections.
• Identify approved enhancements such as menu upgrades, beverage selections and specialty rentals; document client requests and communicate them to relevant departments.
• Help establish pre-opening planning procedures, BEO standards, setup guidelines, vendor processes and consistent service workflows; build local vendor relationships with Catering Sales and hotel leadership.
• Support team onboarding and training, assist with site inspections, hard hat tours and client meetings, and perform other duties as assigned.

Qualifications

• At least three years of hotel event management experience, including planning and on-site execution from contract turnover; group events, conference services or catering experience preferred.
• Strong knowledge of hotel event operations, room setups, banquet service and event logistics, with the ability to manage multiple events, deadlines and changing priorities.
• Excellent organization, attention to detail, communication and interpersonal skills; able to solve problems and remain calm and service-oriented under pressure.
• Proficiency in Microsoft Office and experience with Delphi or a similar event management system required; Opera, diagramming tools such as Social Tables, and Forbes or LQA standards preferred.
• Luxury hotel, resort or private club experience and hotel opening or new venue launch experience preferred. A bachelor’s degree in hospitality, event management or a related field, or equivalent experience, is also preferred.

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training