Live Commerce Sales Supervisor

Gamer’s Choice is a team of passionate gamers, creators, and innovators based in Queens, New York. What began as a small local shop has grown into one of the leading destinations for Trading Card Game players and collectors around the world. We’re driven by a shared love for gaming and community, offering both an engaging online experience and a vibrant in-store atmosphere. Our mission is to be the ultimate home for fans to connect, compete, and celebrate the games they love. While Yu-Gi-Oh! has always been our foundation, we’re expanding into exciting new titles like Pokémon, One Piece, Riftbound, and Disney Lorcana. Our Long Island City store serves as the heart of our community, hosting tournaments, events, and gatherings that bring players together both in person and online.

Role: You own the sales performance of our live stream team on your shift. You set the bar, coach hosts in real time, fix shows that are falling behind and make sure every stream hits its targets. You’ll lead a team of live sellers on Whatnot, TikTok Live and other platforms, and you’re measured on one thing above all: revenue that grows over time. If you’ve led a sales team and like turning numbers around, this role is built for you.

Location: 43-34 32nd Place, Long Island City, NY 11101

Schedule: Full-Time, Tuesday to Saturday, 2:30 PM to 11:00 PM

Compensation: $66,300 to $75,000 annually

What You’ll Own

Sales Performance

• Own shift revenue and make sure every stream meets or beats its sales, pace and engagement targets.
• Watch live shows in real time and step in quickly when a show falls behind on pace, pitch, product order or energy.
• Track performance by host and by show, and spot top performers, gaps and trends.
• Coach hosts on closing, building urgency, running auctions and breaks, and turning viewers into repeat buyers.
• Run performance conversations with underperforming hosts, set clear expectations and follow up on improvement.
• Use sales and engagement data to improve run of show, product mix and stream strategy.
• Report to leadership on revenue, host performance, coaching progress and escalations.

Team Development

• Train new hosts on callouts, pacing, selling techniques, show structure, viewer interaction and product handling.
• Build a team culture that’s competitive, coachable and focused on results.
• Recognize wins and share what’s working across the team.

Floor Operations

• Manage schedules and shift coverage so there are no gaps and no lost selling time.
• Assign stations, coordinate breaks and keep the streaming floor running smoothly.
• Make sure hosts have all inventory and backup product ready before and during shifts.
• Escalate operational and technical issues quickly to protect live sales.

Qualifications 

• 2 to 5 years of experience leading a team with revenue targets, in sales, retail management, live operations, creator support or a similar fast-paced setting.
• A track record of improving team sales through coaching and performance management.
• Comfort with sales metrics: you know your numbers and use them to make decisions.
• Ability to give direct, real-time feedback without slowing the show down.
• Ability to oversee multiple live streams at the same time.
• Experience managing schedules, break rotations and shift coverage.
• Strong communication skills and a leadership style that holds people to a high bar.

Nice to Have

• Experience selling or managing sellers on Whatnot, TikTok Live or other live shopping platforms.
• Background working with streamers, content creators or broadcast teams.
• Strong knowledge of Pokémon TCG, collectibles pricing and market trends.
• Basic lighting, camera and audio setup knowledge.

How Success Is Measured

• Revenue: your shift consistently hits or beats its sales targets.
• Growth: team sales, conversion and average order value trend upward over time.
• Host performance: underperforming hosts improve, and new hosts reach target quickly.
• Uptime: full coverage, no gaps and no lost selling time.
• Execution: shows run on time with strong pacing, accurate listings and few errors.

Benefits:

• Health Insurance
• Dental & Vision Coverage
• Paid time off
• 401k
• Employee Discounts
• Gym Membership Reimbursements

Core Values: 

Community First

For the Love of The Game

Commitment to the Customer
Integrity and Transparency
Treating People Right

EEO/AAP Statement: Gamer’s Choice is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. Gamer’s Choice is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you require an accommodation to participate in the application process, contact us at [email protected] 

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so, too, may the essential functions of the position.