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Maersk

Global container shipping and end-to-end logistics

Logistics Lead - Document Expert

Logistics & TransportationConfirmed live in the last 24 hours
Full-timeHo Chi Minh City, VietnamNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in Logistics, Supply Chain, International Business, or a related field is required.
  • At least six months of internship experience in the logistics and shipping industry or experience with export-import documents is required; fresh graduates with relevant internships will be considered.
  • Good command of written and spoken English is required.
  • Knowledge of shipping documentation, Incoterms, and basic customs procedures is required.
  • Proficiency with Microsoft Office, including Excel, PowerPoint, and Outlook, is required.
  • Strong attention to detail, problem-solving skills, and the ability to work under tight deadlines are required.
  • Ability to coordinate with the team in work and engagement events is required.

Responsibilities

  • Collect, track readiness of, and validate export shipping documents, including Bills of Lading, Commercial Invoices, Packing Lists, and Certificates of Origin.
  • Ensure document packages comply with IOP and SOP requirements while meeting defined KPIs.
  • Coordinate with vendors, internal teams, customers, and destination offices to ensure accurate and timely submission of documents.
  • Follow up proactively, troubleshoot issues, and ensure documentation and cargo-release activities are completed on time.
  • Receive and verify import-related documents in accordance with customs and regulatory requirements.
  • Coordinate with customs brokers, carriers, and internal teams to facilitate clearance and delivery.
  • Address documentation discrepancies promptly to prevent delays.
  • Maintain accurate shipment status updates in the system.
  • Own solution operations activities under file management for assigned customers.
  • Follow up on shipping instructions from carriers, NVOCCs, and freight forwarders; collect, track readiness of, and validate Carrier Bills of Lading against FCR/HBL and system documents.
  • Coordinate with Customer Service and the system team for timely and accurate FCR/HBL issuance by comparing against Carrier Bills of Lading.
  • Validate Carrier Bills of Lading in compliance with IOP and SOP requirements while meeting defined KPIs.
  • Address required document revisions promptly to avoid workflow disruptions and delays in cargo receipt at destination.
  • Coordinate with origin and destination internal teams and external vendors, carriers, and customers to ensure accurate and timely document submission.
  • Follow client-specific SOPs and IOPs in daily task management, and coordinate process verification and IOP updates with related teams.
  • Carry out activities in a way that contributes to individual and team KPI achievement.
  • Manage stakeholder performance involving carriers, freight forwarders, NVOCCs, and internal parties to ensure data quality, customer satisfaction, and cost-control efficiency.
  • Adapt to work schedules and assignments, understand business criticality, and prioritize tasks to ensure customer satisfaction.

Desired Qualifications

  • Thai, Khmer, or Burmese language skills are a plus.
  • Understanding of Power BI and automation applications is a plus.

About the Company

Maersk

Global container shipping and end-to-end logistics

Maersk is an integrated logistics provider that connects and simplifies customers’ supply chains through global shipping and end-to-end logistics services. Its offerings span ocean freight, inland transportation, warehousing, and supply chain management, all coordinated with digital tools that give customers visibility and control over shipments. Unlike traditional shipping lines, Maersk positions itself as a comprehensive logistics partner that integrates multiple modes of transport and services to create seamless, transparent supply chains. The company pursues a global reach—operating in 130 countries with more than 100,000 employees—to serve businesses of all sizes. Its goal is to make global trade smoother by delivering end-to-end logistics solutions that unify what moves by sea, land, and in between.

Company size
10,001+
Company stage
IPO
Headquarters
Copenhagen, Denmark
Founded
1904

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