Reservation Agent

Job Description

• Handle room reservation, rate, and hotel information inquiries promptly and professionally via phone and email.
• Make and manage reservations for Leisure, Business Travel, Corporate, Group, and Wholesale market segments.
• Accurately record and update reservation details in the Central Reservation System (RASAWEB) and Property Management System.
• Ensure reservation confirmations are issued accurately and on time.
• Monitor waitlisted reservations and support room revenue optimization.
• Provide professional guest service in line with Fairmont brand standards and LQA requirements.
• Monitor special promotions and communicate relevant information to operational departments.
• Maintain accurate filing of reports and reservation documentation.
• Support the Reservations team with daily operations and participate in meetings and training sessions.
• Report operational or technical issues to the direct supervisor in a timely manner.
• Perform other duties assigned by the direct manager.

Qualifications

• Previous experience in a Reservations or relevant hotel position is preferred.
• Proficient in Microsoft Windows and relevant computer applications.
• Excellent written and verbal communication skills.
• Strong interpersonal, organizational, and problem-solving skills.
• Highly responsible, reliable, and detail-oriented.
• Ability to focus on guest needs while remaining calm, courteous, and professional at all times.
• Professional telephone etiquette and excellent command of English, Azerbaijani, and Russian languages.
• Strong team player with the ability to work independently in a fast-paced and multicultural environment.

Additional Information