Medical Receptionist

Overview

We're hiring a Medical Receptionist to support our Academic Alliance in Dermatology practice, in Tampa, FL. This is a patient-facing role for someone who enjoys working with people, staying organized, and helping a busy medical office run smoothly. As part of the front office team, you’ll be one of the first points of contact for our patients and will assist with scheduling, registration, check-in and check-out, payments, phone communication, and maintaining accurate patient information.

Schedule: Monday - Friday | 8:00 AM - 5:00 PM

Why join Anne Arundel Dermatology?

At Anne Arundel Dermatology, we give exceptional care - to our patients and to each other. We are committed to continual training and education for our physicians and staff. We stay on top of the latest developments in dermatology including ongoing research, emerging treatments, new medications, and prevention methods. You can find more than just a job with Anne Arundel Dermatology. We believe in providing our new associates with intensive hands-on training and long-term career growth opportunities from within.

Founded 50+ years ago with a mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to each and every one of its patients, Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and Southeastern states. With 300+ clinicians and 110+ locations in 7 states, we’re thriving, growing, and looking to add talented individuals to our team!

Responsibilities

Responsibilities:

• Greet patients in a pleasant and professional manner.
• Screen calls, schedule appointments, and coordinate referrals.
• Take accurate and concise phone messages.
• Enter complete patient demographics when scheduling appointments.
• Review patient charts to ensure required information and signatures are complete.
• Check patients in and out.
• Monitor patients in the reception area and communicate with them as needed.
• Collect patient payments.
• Update product inventory and fulfill inventory orders.
• Run end-of-day reports and balance payment totals when assigned closing duties.
• Distribute incoming reports and correspondence to patient charts.
• Ensure phone messages, faxes, and interdepartmental communications are addressed in a timely manner.
• Treat patients with dignity, empathy, and professionalism.
• Assist other staff as needed.
• Perform other duties as assigned by management.

Qualifications

Qualifications

• Excellent customer service and communication skills.
• Strong organization, attention to detail, and ability to multitask in a busy medical office.
• Comfortable working with patients both in person and over the phone.
• Knowledge of HIPAA and patient confidentiality standards.
• Experience with EMR/EHR systems preferred.
• Bilingual English/Spanish skills preferred.
• Ability to work independently while also collaborating with the clinical and front office teams.
• Flexibility to assist with coverage at nearby practice locations as needed.

You’ll thrive in this role if you:

• Enjoy interacting with patients and helping them feel comfortable and welcomed.
• Are confident communicating in person and over the phone.
• Stay organized and composed while managing multiple priorities.
• Pay close attention to details.
• Are reliable, adaptable, and comfortable stepping in to support the office when needed.

Licensure/Certifications/Education

Education & Experience:

• High school diploma or GED required.
• At least 2 years of experience in a customer-facing or customer service role required.
• 1-3 years of recent experience as a Medical Receptionist in a clinical or surgical setting preferred.
• Previous dermatology experience preferred.

Physical Requirements: 

• Sitting, some standing, stooping and reaching.   
• Manual dexterity sufficient to operate a keyboard.   
• Correctable vision to 20/20 and hearing within a normal range for telephone contacts.   
• Lifting and carrying up to 30 pounds.

Benefits are offered to employees working 30+ hours per week:

• Medical, Dental & Vision insurance – effective 1st of the month after date of start
• Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1st of the month following date of hire
• Company provided Basic Life/AD&D insurance
• Paid time off
• Paid holidays
• Retirement Savings account
• Employee discount on cosmetic services and products