Long View Systems
Managed IT services and cloud solutions
Client Success Manager
About the job
- 10+ years of professional experience in a consulting, managed services, technology services, or client-facing information technology environment.
- 5+ years of leadership experience with direct people management responsibilities, including operational and financial accountability.
- 5+ years of experience working within Information Technology Infrastructure Library-based service management environments.
- Proven experience leading service delivery, project delivery, and customer success initiatives within complex enterprise environments.
- Demonstrated ability to lead, mentor, coach, and develop high-performing technical teams.
- Strong financial acumen with experience forecasting, managing budgets, tracking profitability, and driving business results.
- Exceptional client relationship management and stakeholder engagement skills.
- Proven ability to manage competing priorities while maintaining a high standard of customer satisfaction and service excellence.
- Experience managing incidents, escalations, change management processes, and continuous improvement initiatives.
- Strong understanding of resource planning, capacity management, and operational performance metrics.
- Flexibility to occasionally adjust working hours to support client requirements, critical incidents, or business needs.
- Lead and develop people by building a high-performing team through coaching, mentorship, clear expectations, accountability, and career development.
- Own the client experience and accountability for successful delivery of services and projects across the portfolio, ensuring commitments, Service Level Agreements, and expectations are consistently met.
- Build trusted relationships with key client stakeholders, understand their business, anticipate needs, and help achieve better outcomes through technology.
- Own the financial performance of the portfolio, including forecasting, budgeting, resource planning, capacity management, and profitability.
- Monitor service performance, delivery quality, capacity, risks, and client sentiment, taking proactive action to prevent issues.
- Take ownership of major incidents and escalations, coordinate the appropriate people, maintain clear communication, drive resolution, and ensure lessons learned produce meaningful improvement.
- Partner with Account Managers and internal teams to identify opportunities and expand the value delivered to clients.
- Help employees build the technical, consulting, and leadership capabilities required to meet future client demand.
- Keep the team informed and engaged around company priorities, client successes, organizational developments, culture, and values.
- Challenge the status quo, remove friction, improve processes, and continuously improve the experience for employees and clients.
About the company
Long View provides IT services and managed IT solutions across North America, focusing on long-term client partnerships. Its offerings include Modern Workplace (Microsoft 365 and device management), Data & Dynamics (data modernization and Microsoft Dynamics 365), OneCloud (hybrid cloud), NextNet (networking), Digital Defense (cybersecurity), and Licensing & Procurement. It differentiates itself through lasting relationships, partnerships with Microsoft, Cisco, and HPE, and recognition like Best Managed Companies, Microsoft Partner of the Year, and Azure Expert MSP. Its goal is to help clients digitally transform and run IT as an orchestrated, ongoing service rather than a collection of projects.
Company Size
1-10
Company Stage
N/A
Total Funding
N/A
Headquarters
Calgary, Canada
Founded
1999
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Simplify's Take
What believers are saying
- Long View won Cisco Canada Network Experience Partner of the Year on November 4, 2025.
- Microsoft Project Online retires September 30, 2026, driving migration and consulting demand.
- Microsoft licensing changes in 2026 create recurring demand for Long View’s procurement guidance.
What critics are saying
- ALN Medical data-incident litigation against Long View stays active in 2026.
- Microsoft bundled Security Copilot into M365 E5 on November 18, 2025, compressing advisory margins.
- Chip and RAM shortages on February 25, 2026 raised customer costs and delayed refresh projects.
What makes Long View Systems unique
- Long View held Azure Expert MSP status and Microsoft Canadian Partner of the Year in 2026.
- It sells licensing, cloud, security, and managed services through one Microsoft-heavy operating model.
- Its 2026 Microsoft licensing briefs show unusually deep SKU-level advisory capability.
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Benefits
Professional Development Budget
401(k) Retirement Plan
Company News
While this issue is outside Long View's direct environment, Long View Systems Corporation is actively monitoring the situation and working closely with Ingram Micro to assess potential client impact.
Recognizing a need to upgrade their legacy ERP system, Caltech partnered with Long View to redefine their ERP strategy, implementing Microsoft Dynamics 365 Business Central to achieve substantial improvements in efficiency and security.
OrmIT worked with both the Meraki Wi-Fi team on the front-end IPSK/WPN feature set and the Catalyst and ICE team to fully integrate Splash's UDH (utility datahub) module.
Long View is proud to announce that the company has been recognized as a leader in sustainability by its key partners Microsoft and Cisco — having been named a Sustainability Changemaker by Microsoft Canada and winner of Cisco’s Digital Sustainability Challenge 2022. Microsoft recognized Long View as a Sustainability Changemaker in 2022 for its heavy investment in creating a government machine learning solution that will protect oceans from overfishing and communities from the harmful impact of severe flooding events. They did this by building repeatable, scalable, cross-industry solutions for the modernization of business-critical systems and deploying state-of-the-art artificial intelligence platforms for better business and sustainability decisions. To learn more about this innovative solution, please visit Long View’s blog
Earlier this year Long View Systems Corporation were named a Sustainability Changemaker by its partner, Microsoft.