Business Solutions Manager - CFO

Responsibilities:

Team Leadership & Capability Development

• Lead, mentor, and develop a high-performing team of Business Analysts with diverse functional and technical expertise.
• Establish best practices, standards, and methodologies for business analysis, requirements management, testing, and solution delivery.
• Drive resource planning, performance management, knowledge sharing, and continuous capability development within the team.

Business Analysis & Solution Delivery

• Lead the elicitation, analysis, prioritization, and documentation of complex business requirements across Finance, Actuarial, Investment, and related functions.
• Provide end-to-end oversight of business requirements to ensure alignment with strategic objectives and enterprise architecture standards.
• Facilitate collaboration between business stakeholders, project teams, and IT delivery partners to ensure a common understanding of requirements and expected outcomes.
• Challenge and validate solution approaches to ensure solutions are fit-for-purpose, scalable, sustainable, and deliver measurable business benefits.
• Identify opportunities for process simplification, standardization, automation, and operational efficiency improvements.

Project & Transformation Management

• Manage and coordinate assigned transformation initiatives, ensuring delivery within agreed scope, timeline, budget, and quality standards.
• Partner with Project Managers and sponsors to proactively manage risks, dependencies, issues, and change requests.
• Support governance forums by providing project updates, recommendations, and decision materials.

Testing & Change Management

• Oversee User Acceptance Testing (UAT), including strategy, planning, resource allocation, execution, defect management, and sign-off processes.
• Ensure business readiness through effective change management, communication, training, and stakeholder engagement activities.
• Lead the development of training materials and user guides to facilitate adoption of new processes and systems.

Stakeholder & Solution Advisory

• Serve as a trusted advisor to senior business leaders on business process optimization, system capabilities, and solution roadmaps.
• Build strong relationships across business functions, IT teams, vendors, and regional/global stakeholders.
• Influence decision-making by providing data-driven recommendations and solution alternatives.

Qualifications:

• 8+ years of experience within Insurance or Financial Services, with significant exposure to business analysis, business transformation, project delivery, or operational excellence initiatives. Candidates with less experience may be considered for the position of Assistant Business Solutions Manager.
• Bachelor's Degree in Business Administration, Information Technology, Finance, Operations Management, or related disciplines.
• Proven experience in leading large-scale finance transformation and system implementation projects.
• Strong track record in requirements management, solution design, UAT management, and stakeholder engagement.
• Experience managing and developing Business Analyst teams in a project or transformation environment.
• Experience working within matrix organizations and managing offshore/onshore delivery teams and third-party vendors.
• Exposure to Finance platforms, ERP systems, General Ledger solutions, data transformation, reporting, or financial control environments is highly desirable.

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).