Client Development & Relations Manager

About the Role

The Client Development & Relations Manager is a strategic leadership role responsible for accelerating client acquisition, engagement, retention, and lifetime value across Singapore and Malaysia. Acting as the market's center of excellence for client development, this role translates global client strategies into locally relevant initiatives that strengthen brand loyalty, elevate client experiences, and drive commercial growth. At the same time, the role oversees the Maison's VIC engagement strategy, ensuring Tiffany & Co. continues to deliver exceptional, personalized experiences for its most valued clients

Your Mission

Based in Singapore, you will lead the development and execution of a market-wide client strategy that empowers retail teams to build meaningful client relationships, maximize clienteling opportunities, and drive business performance. Working closely with Retail, CRM, Marketing, High Jewelry, and regional leadership teams, you will ensure every client interaction is purposeful, personalized, and commercially impactful

Key Responsibilities

• Client Development & Commercial Growth

  • Define and execute the client development roadmap for Singapore and Malaysia, driving client acquisition, retention, loyalty, and engagement in alignment with business objectives.

  • Partner with Store Directors and retail leadership teams to cultivate high-potential clients, strengthen client pipelines, and accelerate sales growth across all client segments.

  • Champion the adoption and effectiveness of clienteling tools, CRM capabilities, and Client 360 insights to enable more personalized and productive client engagement.

  • Identify opportunities to improve client acquisition, retention, and engagement through innovative activations, market best practices, and data-driven recommendations.

  • Lead training, coaching, and capability-building initiatives that empower retail teams to develop long-term client relationships and elevate clienteling excellence.

  • Foster a culture of personalization, hospitality, and client obsession across the retail network, influencing stakeholders through strong storytelling, market insights, and client intelligence.

• Client Relations & VIC Engagement

  • Lead the VIC client engagement strategy across both markets, developing bespoke experiences that deepen loyalty and reinforce Tiffany's luxury positioning.

  • Oversee High Jewelry and High Watch client nominations, ensuring strategic client selection and meaningful access to exclusive events and experiences.

  • Design and execute elevated client activations, exclusive events, and relationship-building programs that drive engagement and long-term advocacy.

  • Leverage client intelligence, spending patterns, and qualitative insights to enhance personalization and support commercially relevant engagement strategies.

  • Partner with retail teams and Blue Box Café stakeholders to create seamless luxury experiences that transform every interaction into a relationship-building opportunity.

• Client Experience, Events & Brand Engagement

  • Develop and execute a market-wide client activation strategy aligned with commercial priorities, seasonal campaigns, product launches, and High Jewelry initiatives.

  • Lead the planning and execution of exclusive client events, activations, and bespoke experiences that support acquisition, engagement, and retention objectives.

  • Collaborate with cross-functional teams to deliver elevated and memorable client journeys across every stage of engagement.

• Budget Management & Return On Investment 

  • Manage client development and client relations budgets, including activations, gifting programs, and engagement initiatives.

  • Measure and report ROI across all client development and engagement activities.

  • Develop actionable insights and recommendations to continuously improve program effectiveness and commercial outcomes.

• People & Career Development 

  • Lead and develop the Client Development and Relations teams for Singapore and Malaysia, investing meaningfully in each direct report's career aspirations through mentorship, feedback, and active advocacy for internal growth.

  • Coach teams on clienteling excellence, luxury hospitality standards, data-driven decision-making, and client engagement best practices.

  • The Client Development and Relations Manager should build an environment where talented individuals are inspired to excel and equipped to advance

What We're Looking For

• Proven experience in Clienteling (Client Development & Client Relations , or luxury activations — ideally within the fine jewelry area.

• Deep understanding of the HNWI client landscape in Southeast Asia.

• Exceptional organizational skills, with the ability to manage multiple activations and stakeholders simultaneously.

• A natural host: warm, composed under pressure, and fluent in the art of luxury hospitality.

• Strong analytical mindset — comfortable translating data into client strategy.

• Cultural fluency across the Singapore and Malaysia markets.

• Fluent in English; additional languages a distinct advantage

What Tiffany Offers

• A role at the heart of one of the world's most iconic luxury Maisons.

• Cross-functional exposure across markets, functions, and the LVMH ecosystem.

• A culture built on thoughtfulness, creativity, and genuine care for people.

• Meaningful opportunities to shape your own career trajectory within Tiffany and LVMH
   

To apply: Our HR team will be in touch to share Tiffany's values and culture. Shortlisted candidates will meet with the Managing Director and Regional leadership team.