Catering and QSR Specialist

Job Description

JOB OVERVIEW 

The Catering & QSR Associate supports daily catering operations and Quick Service Restaurant (QSR) service to ensure an exceptional guest experience and smooth execution across both departments. This role assists with preparing, organizing, and fulfilling catering orders, including high-volume orders during the holiday season, while providing hands-on support to QSR counters as business needs change. 

The Catering & QSR Associate works closely with the Catering team, QSR leadership, and other store departments to coordinate orders, prepare food and beverages, maintain product quality, and deliver friendly, efficient service. Responsibilities may shift between catering and QSR depending on business volume, staffing needs, and seasonal demand. 

KEY RESPONSIBILITIES 

Catering Support 

• Assist with the preparation, organization, packaging, and fulfillment of daily catering orders, ensuring accuracy and timely completion. 
• Support high-volume catering orders and seasonal business demands, including holiday catering operations. 
• Coordinate catering order details with internal departments to ensure products are prepared and available according to customer requirements. 
• Communicate with the Catering team, store departments, and other relevant partners regarding order status, special requests, and fulfillment needs. 
• Assist with customer inquiries, order follow-ups, and providing information about catering offerings. 
• Help prepare catering materials, labels, and order documentation to ensure accurate fulfillment. 
• Support the preparation and organization of catering pickups and deliveries as assigned. 
• Maintain organized catering work areas and ensure orders are properly stored, labeled, and ready for fulfillment. 
• Provide friendly, professional service to catering customers and help resolve routine order questions or concerns by partnering with the appropriate team members. 

Quick Service Restaurant (QSR) Support 

• Provide service across Eataly’s various QSR counters, including coffee, gelato, pastries, paninis, and other Italian food and beverage offerings. 
• Prepare and serve food and beverages according to established recipes, quality standards, and service procedures. 
• Operate espresso machines, drink blenders, juicers, cash registers, and other equipment as needed. 
• Complete food preparation assignments neatly, accurately, and in a timely manner. 
• Set up service stations, replenish product displays, and maintain appropriate product presentation, including proper separation of allergens. 
• Weigh, label, package, and serve products according to department standards. 
• Process guest transactions accurately and follow established cash-handling procedures. 
• Maintain product freshness and proper rotation by following First In, First Out (FIFO) practices and ensuring items are appropriately dated. 
• Assist with receiving, organizing, and replenishing products and supplies as needed. 
• Maintain clean, organized, and well-stocked workstations throughout the shift. 
• Provide exceptional guest service by answering questions, communicating product information, and supporting an efficient service experience. 

Cross-Department Operations & Standards 

• Transition between catering and QSR responsibilities based on business volume, seasonal demand, and direction from department leadership. 
• Collaborate with the Catering and QSR teams to support daily operational priorities and ensure continuity of service. 
• Follow Eataly’s food quality, food safety, health, sanitation, and workplace safety standards. 
• Maintain accurate order information and communicate any discrepancies, delays, or operational concerns to the appropriate team members. 
• Follow established procedures for food handling, storage, labeling, cleaning, and equipment use. 
• Maintain a professional, guest-focused approach when interacting with customers, coworkers, and other departments. 
• Perform other duties as required or assigned. 

Qualifications

• Previous experience in food service, hospitality, catering, retail, or customer service preferred. 
• Experience preparing or fulfilling catering orders is a plus. 
• Experience operating a cash register or preparing coffee and other beverages is preferred. 
• Strong communication and customer service skills. 
• Ability to stay organized, manage multiple tasks, and maintain attention to detail in a fast-paced environment. 
• Ability to work collaboratively across departments and adapt to changing business needs. 
• Commitment to food quality, cleanliness, safety, and exceptional guest service. 
• Basic computer skills for reviewing order information and completing assigned administrative tasks. 
• High school diploma or equivalent preferred. 

JOB REQUIREMENTS 

• Availability to work onsite with a flexible schedule, often including evenings, weekends, and holidays. 
• Ability to lift up to 50 pounds. 
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting. 
• Ability to operate equipment such as manual espresso machines, drink blenders, juicers, and cash registers. 
• Ability to work in a fast-paced food service environment and shift between catering and QSR duties as operational needs require. 

Additional Information

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match 
• Free family meal daily
• Discounts at Eataly
• Referral bonus program
• and more!

Compensation: Pay rate is set at $20 - $23 an hour. (Not a commission base position)

Seasonal Opportunity with Potential for Long-Term Growth! This is a seasonal position expected to last approximately three months, through the first week of January 2027, with the opportunity to become a permanent member of our team! Many of our seasonal team members have continued their journey with us beyond the holiday season, and this could be the start of a long-term opportunity with Eataly. Continued employment will depend on business needs, performance, and availability.

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions.  If contacted for an employment opportunity, please advise Human Resources if you require accommodation.