Manager – Financial Operations

Your next role as a Miracle Maker

The Manager, Financial Operations oversees day-to-day payroll, accounts payable (AP), and accounts receivable (AR) operations, ensuring accurate, timely, and compliant financial transactions. This role supervises assigned team members, coordinates with service providers, and ensures execution of established procedures and internal controls, including Sarbanes-Oxley (SOX) requirements. The Manager partners with Commercial, Operations, Human Resources, Accounting, Finance, Tax, Treasury, and other business stakeholders to resolve operational issues, maintain reliable records, and support month-end close. The position implements tactical process improvements and monitors service levels across payroll, AP, and AR.

How you will make an impact:

• Manages recurring payroll processing for a multi-state workforce of 400+ employees using a third party payroll HRIS system, including wages, bonuses, deductions, benefits, terminations, and leave-related transactions; supports global payroll coordination.
• Supervises and develops assigned payroll, AP, and AR personnel; allocates daily work, reviews results, provides training, and ensures transaction deadlines and service standards are met.
• Oversees AP processing, including invoice review, coding and approval workflows, vendor inquiries, and payment preparation in coordination with Accounting and Treasury.
• Oversees AR activities, including customer set-up and credit checks, invoicing, cash application, aging review, collections follow-up, customer account reconciliations, and timely escalation of past-due or disputed balances.
• Reviews payroll reconciliations, payroll tax filings, W-2 reporting, retirement contributions, and payroll-related reporting; supports AP/AR reconciliations and month-end close deliverables.
• Ensures payroll, AP, and AR activities follow applicable regulations, established company policies, approval authorities, and SOX internal controls; maintains audit-ready documentation and supports audits.
• Resolves escalated employee, vendor, and customer transaction issues; coordinates with Operations, HR, Accounting, Tax, Finance, Treasury, and third-party providers to address discrepancies and operational needs.
• Maintains standard operating procedures, monitors transaction accuracy and timeliness, and implements practical workflow improvements.
• Establishes and monitors Key Performance Indicators across AR, AP, and Payroll operations
• Works to improve processes through automation and simplification, while maintaining high quality and SOX controls
• Supports the General Ledger accounting with ownership and review of areas such as prepaids, leases, intangibles, etc.
• Review and approve balance sheet account reconciliations for all accounts receivable, accounts payable, customer deposits, prepaids, leases, and intangible accounts.
• Partner with FP&A support variance analysis and provide commentary on significant GL fluctuations for accounts owned.
• Prepare and review financial statement disclosures and support the preparation of internal financial reporting packages.
• Ensure compliance with U.S. GAAP, including review and application of relevant accounting standards to transactions and estimates.
• Coordinate with external auditors for quarterly reviews and annual audits, including timely preparation of PBC schedules and audit support packages.
• Manage, coach, and develop accounting staff, fostering a high-performance team culture focused on accuracy, accountability, and growth.
• Identify and implement process improvements to enhance accuracy, efficiency, and compliance.
• Support special projects, system implementations, and ad-hoc financial analyses.
• Performs other duties and responsibilities as needed across the Controllership team.

The skills and experience that you will bring:

Required Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or related field, or an equivalent combination of education and relevant experience.
• Minimum of 8 years of progressively responsible experience in accounting operations.
• Experience supervising or leading transaction-processing teams and coordinating recurring payroll, AP, and AR deadlines.
• Strong working knowledge of multi-state payroll regulations and payroll tax requirements, together with AP/AR transaction controls, reconciliations, and basic accounting principles.
• Experience with payroll and financial systems, invoice and payment workflows, customer receivables, reporting tools, and discrepancy resolution.
• Working knowledge of SOX internal controls, approval procedures, audit support, and month-end close processes.
• Proficiency in Microsoft Office, particularly Excel; strong analytical and organizational skills.
• Effective communication, discretion with confidential information, and sound operational judgment.

Preferred Qualifications

• Experience in a publicly traded company, international payroll, and shared-services or multi-function finance operations.
• Knowledge of equity compensation, taxable fringe benefits, retirement plans, and benefit deductions.
• Experience with 401(k) audits, Form 5500, vendor payment controls, and AR aging or collections reporting.

The anticipated salary range for this position is $120,000 - $135,000.  In addition, highly competitive long-term incentives in the form of company equity, bonus participation and company sponsored benefits are provided as part of the total compensation package.  The salary offer will depend on multiple factors which may include the successful candidate's skills, experience and other qualifications, as well as the location of the role.  

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