Systems Administrator I

Safran DSI Business Unit: DSI CorporateABOUT OUR MISSION:

Join the forefront of innovation and make an impact at Safran Defense & Space, Inc.!

Safran Defense & Space Inc. (Safran DSI), headquartered in Arlington, Va., is a leading U.S. aerospace company dedicated to supporting national defense and space missions. As a trusted partner to the U.S. armed forces, government agencies, and commercial sectors, Safran DSI delivers advanced technology solutions through its specialized business units: Assured PNT, Geospatial AI, Optronics, Space Solutions, and Testing & Telemetry.

We have a high-paced, high-energy environment focused on acknowledging individual and team successes, as well as overall growth. Optronics is a community that cares about the mission of our customers. Our team believes in supporting and enriching our community through engagement; whether that means giving back to our troops, veterans and their families, investing in next generation innovators through STEM education, or higher education initiatives, giving back is an important part of who we are as a team.

If you’re ready to join our mission and serve those who serve, Safran DSI is the perfect place for you to take your career to the next level. Make a real difference and be part of something extraordinary. Apply now and help us build the future of defense and space.

POSITION PROFILE:

This is an entry-level Systems Administrator role with a strong focus on end-user support, endpoint administration, and customer service, providing opportunities for growth into broader infrastructure responsibilities.

The Systems Administrator is primarily responsible for assisting with end-user support requests, participating in installing new software/hardware, ensuring compatibility of installed software/hardware, and addressing the day-to-day maintenance of the network equipment located at our corporate office, satellite facilities and remote workforce. You will also be responsible for computer imaging, troubleshooting server/desktop software/hardware problems, and identifying, implementing and documenting system fixes.

RESPONSIBILITIES:

• Serve as the primary provider of Tier 1 technical support for end users in a Windows 11 and Microsoft 365 environment.
• Respond to, troubleshoot, and resolve service desk tickets related to hardware, software, account access, printers, mobile devices, and business applications.
• Deliver exceptional customer service while maintaining regular communication and follow-up with users throughout the support process.
• Perform employee onboarding and offboarding activities, including laptop deployment, mobile device setup, account provisioning, desk setup, and badge coordination.
• Create, maintain, and support user accounts in Active Directory, Microsoft Entra ID, Microsoft 365, and other business systems.
• Configure, deploy, image, and maintain desktop and laptop computers using established standards and procedures.
• Diagnose and resolve workstation, printer, peripheral, and application-related issues both remotely and in person.
• Escalate complex technical issues to senior IT staff while maintaining ownership and communication with the end user.
• Maintain accurate ticket documentation, knowledge base articles, and support procedures.
• Support conference room technology, audio/visual systems, and collaboration tools.
• Assist with IT projects, technology rollouts, and process improvement initiatives as assigned.
• Manage IT inventory and asset tracking to ensure accurate records and equipment availability.
• Support basic network connectivity troubleshooting, including wireless access, printers, switches, and remote-access issues.
• Adhere to ITIL-based incident, request, and change management processes.

WHAT YOU’LL NEED TO BE SUCCESSFUL:

• Bachelor’s degree, Associate’s degree, or technical diploma in Computer Science, Information Systems, or related field, and/or equivalent work experience
• Relevant and current certifications desired (Microsoft, Cisco, CompTIA, etc.)
• Up to 2 years of experience as a Help Desk Technician or Systems\Network Administrator with hands-on experience supporting end-users
• Prior experience with server, desktop, and printer hardware.
• Proficiency in MS O365
• Help Desk management \ ticketing systems
• Solid verbal and written communication skills
• Demonstrated ability to work in a team environment
• Excellent customer service skills
• This position may have requirements for occasional after-hours and weekend support
• Must be a U.S. Citizen or hold U.S. Protected Individual status.

IDEALLY, YOU’LL ALSO HAVE:

• Experience configuring digital phones systems, security access controls, badging
• Familiarity with ITIL frameworks and their application in incident, problem, and change management processes to ensure efficient IT service delivery.
• Experience Apple devices and MDM systems
• Experience with desktop imaging software
• Experience running and terminating network cable
• Experience troubleshooting conference room AV equipment
• Experience working in an ITAR environment and a DoD cleared facility is a plus

Experience with Microsoft Entra and Windows Active Directory

TRAVEL: No travel associated with this role

EEO STATEMENT & ACCESSIBILITY:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
• EOE/AA/M/F/Vets – US Protected Individual status required (US citizen, lawful permanent resident, asylee, refugee or temporary resident (as defined at 8 USC 1160(a).