Admissions Patient Coordinator

Salary Range: 24 to 29 (Currency: USD) (Pay period: per-hour-wage)

Responsibilities:

• Serve as the primary point of contact for patients throughout the Initial Home Health Care admissions and onboarding process, ensuring consistent communication, support, and advocacy.
• Manage an independent caseload of patients through the admissions, authorization, and onboarding process while maintaining timely workflow progression and follow-up.
• Coordinate physician appointments, nursing assessments, home visits, caregiver onboarding, and required documentation to support timely initiation of home health care services.
• Conduct home visits to establish patient relationships, provide education regarding the home health program, assess patient needs, gather documentation, and support onboarding activities.
• Attend physician appointments as a patient advocate, facilitating communication between providers, patients, and internal departments while obtaining required signatures, documentation, and physician orders.
• Collaborate with patients, families, physician offices, Resource Nurses, Authorization Specialists, Writing, Staffing, and operational departments to support continuity of care and timely workflow progression.
• Obtain, upload, route, and track required documentation, including visit notes, Plans of Care (POCs), Letters of Medical Necessity (LMNs), assessments, and physician documentation.
• Coordinate Durable Medical Equipment (DME) requests, communicate patient needs to appropriate departments, and educate patients on equipment expectations and usage.
• Provide courtesy, milestone, and follow-up calls regarding approvals, onboarding status, scheduling updates, authorization progression, and care initiation.
• Maintain accurate documentation, workflow updates, provider information, and patient records within Salesforce, EMR systems, and internal company platforms within required timelines.
• Assist with caregiver onboarding, including communication regarding credentialing requirements, scheduling, onboarding tasks, and readiness for patient care assignments.
• Identify barriers, workflow delays, patient concerns, or compliance issues and escalate concerns appropriately to leadership or supporting departments.
• Collaborate closely with Admissions Leads and interdisciplinary teams while independently prioritizing tasks and managing competing responsibilities in a fast-paced environment.
• Pull, review, and monitor workflow reports, patient progression data, and operational metrics to support departmental goals, accountability, and quality standards.
• Provide exceptional customer service while building compassionate, professional relationships with patients, families, caregivers, and healthcare providers.
• Support additional operational needs and assist team members as necessary to ensure patient needs and departmental objectives are met.
• Meet and exceed established productivity, quality, workflow, and patient satisfaction metrics.

Qualifications:

2–5 years of experience in healthcare coordination, admissions, patient navigation, scheduling, case management, customer service, or related healthcare roles preferred.
Healthcare or home health experience preferred.
High school diploma or equivalent required.
Valid driver’s license, current auto insurance, and dependable personal vehicle required for patient visits and local travel.
Ability to travel locally for patient home visits, physician appointments, and operational support as needed.
Strong ability to work independently with minimal supervision while managing a high-volume caseload and competing priorities.
Computer literacy and comfort utilizing laptops, tablets, EMR systems, Salesforce, Microsoft Office Suite, and operational software platforms as primary daily tools.
Strong written and verbal communication skills with the ability to communicate professionally and compassionately with patients, families, providers, and interdisciplinary teams.
Excellent organizational skills, time management, attention to detail, problem-solving ability, and adaptability in a fast-paced environment.
Understanding of HIPAA regulations and commitment to maintaining patient confidentiality and compliance standards.
Flexible availability outside of normal business hours as patient needs require.

Benefits:

Competitive hourly rate based on experience.
Paid Time Off with additional accrual opportunities based on tenure.
Sick Leave and Bereavement Leave.
9½ Paid Holidays + Floating Holidays + Birthday Holiday.
Overtime pay at time and a half.
Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance effective after the first full month of employment. Company-paid dental, vision, and term life coverage.
401(k) Plan with company match.
$150 annual Lifestyle Reimbursement Program.
Mental wellness support through Modern Health for employees and dependents.
Competitive mileage reimbursement at federal reimbursement rates.
Tuition Reimbursement Program.
$100 monthly cell phone reimbursement after one month of employment.
Employee Assistance Program and Employee Appreciation Program.