At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. 

As the Manager of Trust & Safety, you will report to the Director of Security, and play an essential role in keeping our platform safe.  You will understand and enforce Webflow standards and policies regarding Developer and User activity on our platform. You will lead geographically and functionally diverse teams through challenging circumstances and you will engage deeply with our XFN teams across Policy, Product, Engineering and others to help develop and execute solutions. Protecting our Webflow’s community is important to you.

About the role

• Location: Remote-first (United States; BC & ON, Canada) 
• Full-time
• Permanent
• Exempt 
• Reporting to the Director of Security Engineering
• The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We’ve structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills
  • United States  (all figures cited below in USD and pertain to workers in the United States)
    
    • Zone A: $191,600 - $260,600
    • Zone B: $180,100 - $245,000
    • Zone C: $168,600 - $229,350 
  • Canada  (All figures cited below in CAD and pertain to workers in ON & BC, Canada)
    
    • CAD 217,000 - CAD 296,350

As the Trust & Safety Manager , you will … 

• Coordinate with Webflow’s legal, security, operations and product teams, as well as external vendors, to develop and implement risk management strategies for Webflow’s platforms.
• Drive operational execution of Product launches as they pertain to Trust & Safety
• Evaluate processes and craft recommendations to improve efficiency
• Collaborate cross-functionally to develop core playbooks for Trust & Safety operations and establish best practices
• Build, maintain, and regularly communicate detailed reporting for other leaders across the company who will use your team’s insights to inform and improve their own operations and strategy
• Project manage key initiatives to support the strategic goals of Webflows Trust & Safety mission.
• Wear a strategic hat to solve potential problems and stay one step ahead of roadblocks.
• Work to scale Trust & Safety with tooling and process.

About you

You’ll thrive as (a) Trust & Safety Manager  if you have the following:

• Minimum of 5 years of experience managing experience in risk, trust & safety, fraud.
• Ability to work effectively and cross-functionally with all levels of management, both internally and externally
• A passion for data analysis and reporting
• Expertise in process improvement to identify and enhance operational efficiencies.
• Project management skills (PMP or other project management certification a plus)
• Data Analysis: Strong analytical skills are required, preferably with experience in using data analysis tools or software. 
• You should be capable of interpreting complex data, identifying trends, and making data-driven decisions.

In the context of this role, individuals may be exposed to potentially disturbing & sensitive content (e.g., graphic, violent, sexual, or egregious), and will need a level of resilience and maturity. We care for our employees’ safety and well-being and ensure that they have the support and resources needed to execute the responsibilities of their roles through our comprehensive wellness and health benefits programs.

If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

Our Core Behaviors:

• Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers
• Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment
• Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care
• Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates

Benefits & wellness

• Equity ownership (RSUs) in a growing, privately-owned company
• 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (full-time employees working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent care Flexible Spending Account (US only), dependent on insurance plan selection where applicable in the respective country of employment; Employees may also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness where applicable in the respective country of employment
• 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave (where local requirements are more generous employees receive the greater benefit); Employees also have access to family planning care and reimbursement
• Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations (where local requirements are more generous employees receive the greater benefit), and sabbatical program
• Access to mental wellness and professional coaching, therapy, and Employee Assistance Program
• Monthly stipends to support health and wellness, smart work, and professional growth
• Professional career coaching, internal learning & development programs
• 401k plan and pension schemes (in countries where statutorily required) financial wellness benefits, like CPA or financial advisor coverage
• Discounted Pet Insurance offering (US only)
• Commuter benefits for in-office employees

Temporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks unless otherwise required by law.

Be you, with us

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.

Wellbeing Statement

Trust & Safety recognizes that keeping our platform safe for Webflow communities is no ordinary job. It can be rewarding, psychologically demanding, and emotionally taxing. This is why we are sharing the potential  risks and implications for this unique line of work from the start: so our candidates are well informed before proceeding.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee’s journey with us. 

Stay connected

Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, X (Twitter), and/or Glassdoor. 

Please note:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.

Based on the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.

To join Webflow, you’ll need a valid right to work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

For information about how Webflow processes your personal information, please review Webflow’s Applicant Privacy Notice.