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Medtronic

Medical device maker advancing therapies

Endoscopy Clinical Specialist

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-time

About the Job

Requirements

  • A bachelor's degree and at least two years of experience in sales or clinically related work in medical devices, medical technology, healthcare, or life sciences, or an advanced degree with zero years of experience.
  • A valid driver's license is required.
  • The role requires the ability to travel overnight to client facilities by automobile or aircraft, with approximately 60–80% travel and frequent overnight stays.
  • For baccalaureate degrees earned outside the United States, the degree must satisfy the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).
  • Candidates for roles below Principal level must possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Responsibilities

  • Implement and train current and prospective Endoscopy Solutions customers on clinical indications and applications of the Bravo pH Monitoring System, ManoScan Manometry and pH-Impedance systems, SmartPill System, and other Medtronic Endoscopy Solutions products.
  • Develop customer depth in product and clinical understanding across the full Medtronic Endoscopy Solutions product portfolio.
  • Demonstrate procedures related to Medtronic Endoscopy Solutions offerings to physicians and nurses, handle product installations, and develop product knowledge to support optimal utilization by healthcare providers.
  • Provide product demonstrations and clinical education to targeted accounts through individual and group interactions to increase customer understanding and proficiency with the product line.
  • Lead post-sales implementation, product education, in-servicing, and ongoing support for Medtronic Endoscopy Solutions applications.
  • Apply clinical and product knowledge to troubleshoot and solve problems.
  • Manage regional accounts to drive utilization of reflux and manometry products within the assigned region.
  • Support regional sales strategy and work with the regional sales team to achieve business plans and drive product utilization.
  • Support regional sales efforts in lead generation and pre-sale clinical evaluations and demonstrations of reflux and manometry products to demonstrate clinical value.
  • Work with inside sales to promote awareness and sales of service contracts and plans to new and existing customers.
  • Conduct or support local, regional, and national educational courses for physicians, nurses, and medical personnel.
  • Provide support to key decision-makers and clinicians throughout the assigned region.
  • Conduct educational courses for physicians, gastrointestinal fellows, and nurses through the PACE department, and provide feedback on opportunities to improve course content.
  • Share best practices and insights with other Clinical Specialists to support their regions and improve team effectiveness and efficiency.
  • Communicate customer feedback, field product performance, and competitive intelligence to Marketing and Sales as required.
  • Participate in and conduct product training for the existing sales force and newly hired Account Managers as needed, supporting Commercial Excellence and developing proficiency with Medtronic GI Solutions product lines.
  • Support and train newly hired Clinical Specialist team members.
  • Update account information in Salesforce.com regarding installations, in-service sessions, and training records according to corporate guidelines and standard operating procedures.
  • Collaborate with Sales, Sales Training, Marketing, PACE, Technical Support, and Customer Service.
  • Perform other duties assigned by the Director to support the team.
  • Travel overnight to client facilities by automobile or aircraft.

Desired Qualifications

  • Prior adult education and training experience, preferably in a gastroenterology-related field.
  • Ability to articulate highly technical information to a diverse audience.
  • Experience working in a team setting and matrix-managed environment.
  • Strong interpersonal, written, and verbal communication skills with individuals at all levels in business.
  • Strong organizational and time-management skills.
  • Ability to troubleshoot basic technical issues that may occur with the full suite of Medtronic GI Solutions products.

About the Company

Medtronic

Medical device maker advancing therapies

Medtronic develops medical devices that diagnose, monitor, and treat chronic diseases. Its products include implantables, sensors, and therapies used in cardiovascular care, diabetes management, and neurostimulation, working by interacting with the body to regulate or monitor physiological processes. The company differentiates itself through a long history of device development, strategic acquisitions like Covidien, and a broad, diversified portfolio across therapeutic areas. Its goal is to improve patients’ health outcomes by delivering integrated medical technologies and solutions for disease management.

Company size
10,001+
Company stage
IPO
Headquarters
Fridley, MN
Founded
1949

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