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Lloyds Bank

Retail and commercial banking services

Mobile UX Designer

Product DesignUpdated on Nov 14
Full-timeHyderabad, Telangana, IndiaNo salary listed

About the Job

Requirements

  • Professional experience designing native mobile applications across Android and iOS, with a portfolio demonstrating complex end-to-end customer journeys rather than isolated screens.
  • Strong proficiency in Figma, including wireframes, high-fidelity design, interactive prototypes, component libraries, variants, and developer-ready design specifications.
  • Practical knowledge of mobile interaction patterns, information architecture, navigation, responsive behaviour, and Android and iOS platform conventions.
  • Experience translating product scope, customer needs, business rules, and regulatory constraints into clear journey flows and detailed interaction specifications.
  • Ability to define happy paths, alternative paths, errors, loading, empty, offline, and recovery states so Engineering does not need to resolve design gaps during implementation.
  • Strong understanding of inclusive design and mobile accessibility, with the ability to specify behaviour that Engineering can implement and QA can verify.
  • Experience designing authentication and security-sensitive journeys such as MFA, biometrics, device registration, reauthentication, session expiry, and account recovery.
  • Experience designing for localisation and internationalisation, particularly layouts and content that must support German text, local formats, and future languages or markets.
  • Ability to collaborate with Product, Product Owners, Architecture, Engineering, and QA, and to participate actively in backlog refinement and delivery discussions.
  • Ability to explain design decisions, document expected behaviour, and manage feedback from multiple stakeholders through clear written and verbal communication.
  • Ability to produce design handover packs and design-QA findings aligned to engineering delivery waves.

Responsibilities

  • Own end-to-end UX design for native mobile customer journeys, translating agreed product scope and customer needs into clear, accessible, implementation-ready experiences.
  • Define complete journeys from entry point to final outcome, including the main flow, alternative paths, failure scenarios, security touchpoints, communications, exit states, and recovery behaviour.
  • Create low-fidelity wireframes to validate journey structure, flow, content hierarchy, and business process before detailed visual design.
  • Produce high-fidelity mobile designs and clickable prototypes in Figma, specifying components, typography, spacing, colour, platform patterns, final copy, and expected interaction behaviour.
  • Define the application information architecture and navigation model, including primary and secondary navigation, screen hierarchy, contextual navigation, back-button behaviour, notification entry points, and logged-out versus authenticated states.
  • Work with GmbH Product, the LTC Product Owner, Architecture, Engineering, and QA during story refinement to resolve journey, design, feasibility, and implementation questions before development starts.
  • Specify identity and authentication experiences, including registration, first login, credential creation, MFA, biometric enablement and login, device registration, lost or replacement devices, recovery, session expiry, and step-up authentication.
  • Design for German localisation and future internationalisation, considering string expansion, dates, decimals, currency, names, addresses, regulatory content, legal notices, dynamic font scaling, and layout behaviour.
  • Embed accessibility requirements into design specifications, including semantic hierarchy, screen-reader labels, focus order, touch targets, contrast, text resizing, error identification, input assistance, timeout handling, and motion considerations.
  • Define all relevant screen states, including loading, empty, success, partial success, validation, business and technical errors, timeout, lost connectivity, maintenance, expired authentication, and unavailable backend services.
  • Provide clear design handover material for engineering refinement and implementation, including behaviour notes, component usage, content, accessibility, and acceptance expectations.
  • Carry out design QA during development, comparing implemented journeys with approved designs and working with Engineering and QA to resolve experience gaps before release.

Desired Qualifications

  • Experience designing digital banking, payments, account servicing, secure messaging, or other regulated financial-services journeys.
  • Knowledge of service design methods and current-to-target journey assessment.
  • Experience working with mobile design systems and selecting or extending reusable components with Engineering.
  • Understanding of API and data constraints and how backend availability affects customer journeys, screen states, and recovery behaviour.
  • Experience supporting agile delivery through Jira stories, refinement sessions, acceptance criteria, and sprint-based design sequencing.
  • Working knowledge of usability testing, customer research, and evidence-led design iteration.
  • Familiarity with Android and iOS accessibility capabilities and platform-specific interaction guidance.

About the Company

Lloyds Bank

Retail and commercial banking services

Lloyds Bank is a major UK financial institution that provides a wide range of banking and financial services for personal and commercial customers. It serves individuals with current and savings accounts, mortgages, loans, credit cards, and investment products, and helps businesses with business loans, commercial mortgages, and other financial solutions. The bank earns most of its money from net interest income, the gap between interest on loans and deposits, and also collects fees for services such as overdrafts, international payments, and wealth management. Compared with competitors, it combines a large, established retail and commercial banking footprint in the UK with diversified income streams and a broad product set that supports both individuals and businesses. Its goal is to reliably deliver everyday banking, lending, and financial services to UK customers while maintaining profitability and supporting the needs of UK households and businesses.

Company size
5,001-10,000
Company stage
IPO
Headquarters
London, United Kingdom
Founded
1765

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