CUCM Engineer

Job Description

Your role

In this role you will play a key role in:

• Designing, implementing, and supporting Webex Calling solutions including DI/MT/OT offerings and Cisco Unified Communications Manager Cloud (UCMC), ensuring seamless cloud provisioning, onboarding, and troubleshooting for enterprise clients
• Managing and optimizing CUCM, CUBE, and associated voice gateway technologies, including dial plan configuration, IP phone setup, and call routing issue resolution through session manipulation and route modifications
• Acting as a customer-facing technical expert, coordinating and leading cross-functional teams during high-pressure, service-impacting outages and incidents to drive fast and effective resolution
• Integrating Unified Communications platforms with directory services and Single Sign-On (SSO) solutions, ensuring secure and efficient user authentication and provisioning across environments
• Supporting capacity planning, device lifecycle management, and vulnerability management, while applying deep knowledge of Cisco VoIP protocols (SIP, MGCP, H.323) and UC applications (CUCM, CUC, IMP)

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Your profile

We are looking for someone who brings:

• 3+ years of experience in Unified Communications, VoIP, or cloud calling environments, with demonstrated hands-on expertise in Webex Calling and Cisco UCMC
• Strong technical knowledge of CUCM, CUBE, voice gateway technologies, and Cisco VoIP protocols including SIP, MGCP, and H.323, with proven ability to troubleshoot complex call routing issues
• Experience with cloud provisioning, onboarding processes, and integration with directory services and SSO platforms in enterprise-scale environments
• Solid understanding of capacity planning, device lifecycle, and vulnerability management practices within Unified Communications infrastructures
• Excellent communication and leadership skills, with the ability to coordinate teams, influence stakeholders, and drive resolution under pressure in customer-facing scenarios

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What you'll love about working here

• Free access to learning platforms — Acceso gratuito a plataformas de aprendizaje de clase mundial como Coursera, Pluralsight, Udemy, Microsoft, AWS, Google y Harvard Business Review, para que puedas seguir desarrollando tus habilidades técnicas en Unified Communications y más allá.

• Well-being Hub — Nuestro hub global de bienestar conecta a los empleados en múltiples dimensiones: equilibrio entre vida personal y laboral, gestión de horarios y crecimiento en red, porque sabemos que tu bienestar es fundamental para tu mejor desempeño.

• Capgemini Research Institute — Accede al conocimiento de uno de los institutos de investigación tecnológica más reconocidos del mundo, clasificado 1 globalmente en calidad de investigación en 6 ocasiones, con foco en IA ética, sostenibilidad y tendencias tecnológicas emergentes.

• Global Tech Challenges — Participa en competencias globales como el Global Data Science Challenge y Tech4PositiveFutures, donde podrás aplicar tu experiencia técnica para abordar retos mundiales reales con soluciones tecnológicas innovadoras.

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