Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Cloud Network Operations
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, you will manage global enterprise networks, automation, observability, reliability engineering, and large-scale transformation programs. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas.

Roles & Responsibilities:

1. Flexible to work in 24x7 rotational shifts, including weekend
2. Excellent communication skills
3. Expected to perform independently and become an SME.
4. Required active participation/contribution in team discussions.
5. Contribute in providing solutions to work related problems.
6. Ensure timely resolution of technical issues.
7. Collaborate with cross-functional teams to troubleshoot and resolve system issues.
8. Document troubleshooting steps and solutions for future reference.
9. Provide training and guidance to junior team members.
10. Stay updated on industry trends and best practices.

Professional & Technical Skills:

1. Mandatory Basic Networking skills: Routing & Switching (CCNA, JNCIA equivalent), Cloud Networking (AWS Certified Advanced Networking – Specialty/ AWS certified solution architect Professional/ Azure Network Engineer Associate/ Professional Cloud Network Engineer/ Terraform Associate)
2. Must Have Skills (Minimum 3 from the list): Enterprise-scale networking architectures across AWS, Azure, and GCP, Cloud On-Ramp to DC, S2S VPN, Cloud Security Architectures, IAAC, Cloud Automation Platforms, Observability, Cloud Monitoring
3. Good to have Skills (Minimum 3 from the list): CloudFormation, Azure Bicep, Terraform, Google Deployment Manager
4. Good to have knowledge on Skills (Minimum 2 from the list): WAF, DDOS, SDWAN, Multi-Cloud Networking
5. Proficiency in designing and deployment of Network Management, Observability tools and Log Management. Customizing metrics/ alerts/ log analysis. (Optional)
6. Strong understanding of network management protocols and technologies.
7. Knowledge preferred - Zero Trust Security principles, Data Center Networks, Virtual Platforms (NSX-T/ VMware)
8. Knowledge of cloud computing concepts and platforms.
9. Hands-on experience with troubleshooting hardware and software issues.



Additional Information:
- The candidate should have minimum 5 years of experience in Cloud Network Operations.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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