Agent – Ocean Export

Job Description

To provide exceptional customer service to both internal & external customers and to achieve department’s objectives for timely freight processing, and associated admin tasks within the set KPI. 
 

Major Duties and Responsibilities:      

• Interact with our customers in processing their international shipments by following Procedure set by the company in OPS, and meeting customer’s expectations. 
• Understand department process flow and ensure correct entry timely.
• Preparation & Updating of DLSOP to ensure all customers standard operating procedures are in place.
• Screening of customer’s creditability before shipment.
• Screening of MK denial parties before shipment.
• Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.
• Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and CFS Provider and others involved).
• Meet compliance requirements in accordance with government regulations. No fines, penalties or late filing.
• Ensure permit(s) are approve prior to shipment exportation.
• Comply with OPS and its quality standards by meeting its set KPI, including Timely Documentation and Timely Invoicing and others stated in OPS.
• Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external)
• Escalation of problems to Management when necessary
• Take up additional tasks as required to meet the Department’s needs
• Meeting 52 hours Training hours / year.

Qualifications

• Minimum tertiary educational level
• 1 to 2 years related experience and/or training; or equivalent combination of education and experience.
• Understanding of ocean documentation process a plus.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word) and problem-solving skills.
• Fluent in English.

Expectations:

• Provide excellent customer services to both internal and external
• Think positively with “CAN DO” and responsible attitude, while considering capacity and timeframe to complete assigned tasks
• Carry out tasks with great accuracy and in a timely manner – Organized
• To be a good team player with teamwork spirit
• To show initiative in all co-ordination work

*** Only those who are currently residing in Singapore need to apply for this role ***

Additional Information

Expeditors offers excellent benefits for full time employees:

• Benefits complied with local law 
• Health Plan: Medical, Accident Insurance
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.