Operations Manager - HVAC

At Zimmer Heating & Cooling, we take pride in delivering exceptional comfort solutions backed by outstanding customer service, trusted expertise, and a team-first culture. As we continue to grow throughout the Greater Cincinnati market, we're looking for a high-energy, results-driven Operations Manager, HVAC Install to lead our installation department and help take our operation to the next level.

This role is ideal for a hands-on leader who enjoys developing people, improving processes, driving operational performance, and creating an exceptional experience for both customers and employees. If you're passionate about building high-performing teams, solving problems, and making a meaningful impact, we'd love to talk with you.

What You'll Do

• Lead, coach, and develop a team of residential HVAC installation technicians, field supervisors, and support staff
• Drive performance across key metrics including installation revenue, gross margin, productivity, callback reduction, safety, and customer satisfaction
• Conduct ride-alongs, field observations, and coaching sessions to support technician development and quality standards
• Partner with sales, dispatch, warehouse, and service teams to ensure seamless project execution and customer communication
• Monitor installation quality through job site visits, audits, and process reviews
• Manage customer escalations and ensure timely resolution of issues
• Analyze departmental KPIs and implement strategies to improve operational efficiency and profitability
• Support recruiting, onboarding, training, and retention efforts for the installation department
• Ensure inventory, equipment, and fleet resources are properly managed and deployed
• Promote a culture of accountability, safety, continuous improvement, and customer-first service
• Collaborate with senior leadership on growth initiatives, capacity planning, and operational excellence

What We're Looking For

• 5+ years of HVAC leadership experience
• Previous experience managing residential HVAC installation teams
• Strong knowledge of residential HVAC installation practices, project management, scheduling, and field operations
• Proven ability to coach technicians and build high-performing teams
• Experience managing operational KPIs and driving accountability
• Strong communication, customer service, and problem-solving skills
• Ability to balance people leadership with day-to-day operational execution
• Strong organizational skills and attention to detail
• Valid driver's license and acceptable driving record

Preferred Qualifications

• Experience leading install teams within a residential HVAC organization
• ServiceTitan or similar field service management software experience
• Track record of improving department profitability, productivity, and customer satisfaction
• Experience managing multiple crews in a fast-paced, high-volume environment

Compensation & Benefits

• Competitive base salary plus performance-based bonus opportunity
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Company vehicle or vehicle allowance (if applicable)
• Ongoing leadership development and training opportunities
• Career advancement opportunities within a growing organization

Why Join Zimmer Heating & Cooling?

At Zimmer Heating & Cooling, you'll join a team that values hard work, collaboration, continuous improvement, and doing right by the customer. This is an opportunity to make a direct impact on a growing organization, develop talented team members, and help shape the future of our installation operations across the Greater Cincinnati market.

Zimmer Heating & Cooling is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees and applicants.