Investigative Analyst - Mail Theft Triage and Maintenance Support
Full-TimeUpdated on 10/23/2026
$70k - $73k/yr
Mid
Bachelor's
Phoenix, AZ, USA
In PersonPhoenix, AZ; U.S. residency history requirement applies.
Risk & ComplianceFinancial Crime & AML
No H1B Sponsorship
US Citizenship Required
About the job
Requirements
General knowledge of federal statutes.
Proficiency conducting research on the internet and in commercial and public databases.
Ability to assist in analyzing investigative results and presenting sound recommendations for additional investigative action.
Ability to assist in developing civil and/or criminal cases for prosecution.
Ability to perform appropriate analytical techniques or methods.
Ability to support complex criminal and/or civil investigations.
Ability to work effectively with direct supervision.
Ability to support preparation of a final work product.
Proficiency with Microsoft Office products, including Excel, Word, and PowerPoint.
A bachelor's degree from an accredited college or university and a minimum of three years of work experience; significant demonstrated experience may be considered in lieu of the education requirement.
Ability to organize information and communicate results effectively, orally and in writing.
Must be a U.S. citizen.
Must have resided in the United States for the past five years without residing outside the United States for six or more consecutive months during that period.
Must pass a favorable credit check for cleared positions and a background investigation, including drug screening.
Must be able to attend meetings with managers and employees, climb/stoop/kneel 10% of the time, lift/pull/push 10% of the time, write/type/use a telephone system 100% of the time, and sit for prolonged and extended periods.
Responsibilities
Provide task-specific support for volume attack mail theft investigations in Inspection Service field division offices.
Augment career staff to ensure mail receptacles identified as requiring repair or as vulnerable to theft receive appropriate repairs or security enhancements.
Coordinate with USPS Maintenance, triage recovered mail, process evidence, and execute related Victim Notification support activities.
Notify relevant USPS stakeholders of mail receptacle break-ins; liaise with homeowners associations and apartment complex managers to identify and facilitate mail receptacle upgrades or replacements.
Coordinate and maintain relationships with mailbox vendors, USPS Engineering, and USPS Maintenance; assist with ordering, deployment, and tracking of keys and locks for appropriate units.
Monitor the time needed to replace damaged mail receptacles; streamline and troubleshoot the repair and replacement process to meet established standards; verify repairs, replacements, and upgrades are completed as planned.
Monitor and track USPS Arrow Key accountability.
Review mail theft-related crime reports; ensure break-in reports are complete and entered into supporting systems; analyze data to identify risk areas and designate units for enhanced security upgrades.
Identify recovered mail of evidentiary value, contact customers, and coordinate authorization to retain it.
Document and return mail to customers; communicate with customers by email and letter mail.
Photocopy, enter data, and disposition mail theft case evidence.
Enter Victim Entry Services data and coordinate victim notification mailings.
Perform other duties consistent with mail theft investigation administrative support.
Desired Qualifications
Knowledge of the U.S. Postal Service and mail theft investigations.
Title: Investigative Analyst – Mail theft Triage and Maintenance Support
Due to the nature of law enforcement work and operation, position may require occasional support outside of core working hours, as well as intermittent weekend support, mission dependent.
Salary: Approximately $ 70,000-73,000/Annually
Level: ISA I-C
Division: Analytics
About KACE:
KACE delivers technology-enabled mission services that advance public health, public safety, and national security, combining our large-scale operational capabilities with advanced technologies and data insights to meet the government’s most complex challenges.
At KACE, purpose and service are at the heart of everything we do, and every role plays a part in the mission. Our employees bring a wide range of skills, experiences, and perspectives to the critical government operations we support, making a measurable impact every day. This is purpose-driven work, and we are committed to delivering a workforce that is mission-focused, accountable, and dedicated to advancing the nation’s safety, security, and performance.
We’re proud to be certified as a Great Place to Work! This is an honor that reflects the voices of our employees and the culture we’ve built together. This certification recognizes our commitment to creating an inclusive, supportive, and engaging workplace where employees feel valued, heard, and empowered. At KACE, being a Great Place to Work means we prioritize professional growth, celebrate achievements, encourage collaboration, and foster an environment where innovation thrives.
The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference!
Job Summary:
The Mail Theft Triage and Maintenance Support position provides task-specific support for volume attack Mail Theft investigations in the Inspection Service field division offices. The analyst will augment career staff to ensure mail receptacles identified by the Inspection Service as requiring repair or are vulnerable to theft receive the appropriate repair or security enhancement, coordination with USPS Maintenance, the timely triage of recovered mail, the processing of evidence, and the execution of related Victim Notification support activities.
Essential Functions and Responsibilities:
The position is narrowly defined to address known challenges regarding mail receptable maintenance security, triage of recovered mail, processing of mail theft evidence and the execution of VES support activities.
Skills and Ability Requirements
General knowledge of federal statutes;
Ability to communicate orally and in writing sufficient to express thoughts and ideas to a variety of people;
Proficiency conducting research on the internet and commercial as well as public databases;
Ability to assist in the analysis of investigative results and present sound recommendations for additional investigative action;
Ability to assist in the development of civil and/or criminal cases for prosecution;
Ability to perform the appropriate analytical techniques or methods;
Ability to support complex criminal and/or civil investigations;
Ability to effectively work with direct supervision;
Ability to support the preparation of a final work product;
Proficiency with Microsoft Office products (Excel, Word, PowerPoint);
Knowledge of the US Postal Service and Mail Theft Investigations is desired
Mail receptacle security:
Ensure relevant USPS stakeholders are notified of Mail Receptacle break-ins; liaison with Home Owner Associations, Apartment Complex Managers, etc., to identify and facilitate Mail receptacle upgrades or replacements; coordinate and maintain relationships with mailbox venders, USPS Engineering, and USPS Maintenance; assist with the ordering, deployment, and tracking of keys and locks for each appropriate unit.
Monitor the time needed to replace damaged mail receptacles; streamline and troubleshoot the repair and replacement process to achieve established standards; verify equipment repairs, replacements, and upgrades were completed as planned.
Monitor and track USPS Arrow Key accountability.
Mail theft reporting and analysis:
Review of mail theft related crime reporting; ensure Break-in Reports are complete and entered into supporting systems; analyze data to identify risk areas; designate units to be upgraded with enhanced security features.
Triage of recovered mail:
Identify mail of evidentiary value, contact customers, and coordinate authorization to retain.
Document & return mail to customers.
Communications with customers will be via email and letter mail.
Processing of Mail Theft Case evidence:
Photocopying, data entry, disposition, etc.
Victim Entry Services (VES):
VES data entry.
Coordinate Victim Notification Mailings.
Other duties as assigned consistent with mail theft investigation administrative support.
Minimum Qualifications & Skills:
A Bachelor’s Degree from an accredited college or university AND a minimum of (3) three years of work experience.
Ability to organize information and communicate results effectively orally and in writing.
Significant demonstrated experience will be considered in lieu of the education requirement.
Clearance:
Applicants selected may be subject to a government background investigation and may be required to meet the following conditions of employment.
Successfully passing a background investigation including drug screening.
Residency Requirement: Must have resided in the United States for the past five (5) years without residing outside of the United States for six (6) or more consecutive months during that period.
Physical Requirements/Working Conditions:
Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.
Climbing/Stooping/Kneeling: 10% of the time.
Lifting/Pulling/Pushing: 10%
Fingering/Grasping/Feeling: Must be able to write, type, and use a telephone system 100% of the time.
Sitting: Sitting for prolonged and extended periods of time.
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.
For more information about the company please visit our website at www.kacecompany.com
KACE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.
KACE complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].