Hotel Guest Services·Confirmed live in the last 24 hours·
Full-timeSantorini, GreeceNo salary listed
About the Job
Requirements
At least 5 years of experience in Front Office, Guest Relations, or a similar guest-facing role, including previous supervisory or leadership experience, preferably in a luxury, boutique, or high-end hospitality environment.
Fluency in English and Greek; additional languages are an asset.
Ability to lead and motivate a Front Office team by providing guidance, support, coaching, and direction during daily operations.
Strong problem-solving and service-recovery skills, including the ability to handle complex or sensitive guest situations with discretion, professionalism, and sound judgment.
Proficiency in Opera PMS and Microsoft Office, with knowledge of check-ins, check-outs, room allocations, reservations support, guest postings, billing, reporting, cashier procedures, and maintaining accurate guest profiles.
Strong understanding of Front Office procedures, hotel operations, and luxury hospitality standards, with attention to detail and consistency across shifts.
Ability to prioritize, delegate, and make effective decisions in a fast-paced environment.
Cash-handling and financial awareness, including cashier procedures, shift balancing, end-of-shift closing, and monitoring departmental transactions.
Ability to coordinate effectively with Housekeeping, Maintenance, Food & Beverage, Spa, Reservations, and Management.
Professional appearance and grooming in keeping with luxury boutique hospitality standards.
Responsibilities
Manage daily Front Office and Guest Relations operations to ensure smooth, efficient, and consistent service delivery.
Supervise and support Front Office and Guest Relations colleagues during assigned shifts, providing guidance, direction, and coaching.
Deliver a warm, personalized, and seamless guest experience from arrival through departure.
Oversee arrivals, departures, room allocations, reservations support, guest postings, billing, cashier operations, reports, and property management system accuracy.
Review VIPs, special occasions, in-house guests, pending requests, and handovers to maintain continuity between shifts.
Take ownership of guest requests, complaints, and service recovery, resolving issues promptly and following through personally.
Coordinate with Housekeeping, Maintenance, Food & Beverage, Spa, Reservations, and other departments to resolve guest and operational matters efficiently.
Maintain accurate guest profiles, preferences, comments, and follow-up notes.
Support VIP arrivals, group movements, special occasions, and personalized guest experiences with smooth and discreet service.
Assist with training, onboarding, coaching, and development of Front Office and Guest Relations team members.
Support the Front Office Manager with staff scheduling, task allocation, shift organization, and operational planning.
Complete cashier procedures, daily postings, billing, reconciliations, reports, and departmental closures accurately and on time.
Maintain the lobby and Front Office presentation in accordance with the property’s boutique luxury standards.
Recommend the hotel’s restaurant, experiences, and services to guests thoughtfully and genuinely.
Provide operational leadership to maintain continuity, smooth daily operations, effective decision-making, and clear communication with Management and other departments.
Maintain guest confidentiality, professional conduct, grooming, and service procedures.
Participate in daily briefings and operational meetings, communicating guest feedback, outstanding matters, and improvement opportunities.
Desired Qualifications
Experience in a luxury, boutique, or high-end hospitality environment is preferred.
Additional languages are considered an asset.
Sandblu Group is currently in search of: Assistant Front Office Manager
Crafting the Future of Luxury Hospitality in Santorini, we are the team behind one of Greece's most exciting and rapidly growing luxury hospitality group. Our expanding collection includes the award-winning Sandblu Resort, the first LXR Hotels & Resorts property by Hilton in Greece, Blu Syllogi, a carefully curated handpicked fashion collection, the iconic Blu Restaurant overlooking Santorini's breathtaking Caldera, Inspire Luxury Villas, and the upcoming luxury developments Heliotopos Luxury Caldera Suites & Restaurant, and a new beachfront destination.
At Sandblu, we are redefining ultra-luxury hospitality through excellence, innovation, and genuine Greek hospitality. As one of the few LXR Hotels & Resorts in Europe, we are proud to introduce a new benchmark of luxury to Greece while creating exceptional destinations where unforgettable guest experiences begin with outstanding people.
This opportunity forms part of the launch of our upcoming exciting project, a luxury sister property & restaurant located on the Santorini Caldera. As a new addition to our portfolio, this concept will offer a distinctive expression of luxury hospitality and gastronomy, shaped by its exceptional setting and the unique character of Santorini, while providing an opportunity to contribute to the creation of a truly exceptional destination.
Manage the daily operations of the Front Office and Guest Relations functions, ensuring smooth, efficient, and consistent service delivery.
Supervise and support Front Office and Guest Relations colleagues during assigned shifts, providing guidance, direction, and coaching as required.
Lead by example in delivering a warm, personalized, and seamless guest experience from arrival through departure.
Oversee daily Front Office activities, including arrivals, departures, room allocations, reservations support, guest postings, billing, cashier operations, reports, and PMS accuracy.
Review VIPs, special occasions, in-house guests, pending requests, and handovers to ensure smooth continuity between shifts.
Take ownership of guest requests, complaints, and service recovery, ensuring issues are resolved promptly and followed through personally.
Coordinate closely with Housekeeping, Maintenance, Food & Beverage, Spa, Reservations, and other departments to ensure efficient resolution of guest and operational matters.
Ensure guest profiles, preferences, comments, and follow-up notes are accurately maintained.
Support VIP arrivals, group movements, special occasions, and personalized guest experiences, ensuring a smooth and discreet service approach.
Assist with training, onboarding, coaching, and development of Front Office and Guest Relations team members.
Support the Front Office Manager with staff scheduling, task allocation, shift organization, and operational planning as required.
Ensure all cashier procedures, daily postings, billing, reconciliations, reports, and departmental closures are completed accurately and on time.
Maintain excellent lobby and Front Office presentation, ensuring the property consistently reflects its boutique luxury standards.
Promote the hotel's restaurant, experiences, and services through thoughtful and genuine recommendations.
Take a leadership role in the Front Office operation, ensuring continuity, smooth daily operations, effective decision-making, and clear communication with Management and other departments.
Maintain high standards of guest confidentiality, professional conduct, grooming, and service procedures at all times.
Participate in daily briefings and operational meetings, communicating relevant guest feedback, outstanding matters, and improvement opportunities.
Requirements
Minimum 5 years of experience in Front Office, Guest Relations, or a similar guest facing role, with previous supervisory or leadership experience, preferably within a luxury, boutique, or high end hospitality environment.
Warm, confident, polished, and naturally engaging communication style, with a genuine passion for personalized and elevated guest service.
Fluency in English and Greek is required, additional languages are considered an asset.
Proven ability to lead and motivate a Front Office team, providing guidance, support, coaching, and direction throughout daily operations.
Strong problem solving and service recovery skills, with the ability to handle complex or sensitive guest situations with discretion, professionalism, and sound judgment.
Proficiency in Opera PMS and MS Office, with strong knowledge of check-ins, check-outs, room allocations, reservations support, guest postings, billing, reporting, cashier procedures, and maintaining accurate guest profiles.
Strong understanding of Front Office procedures, hotel operations, and luxury hospitality standards, with the ability to ensure consistency and attention to detail across all shifts.
Highly organized, proactive, and detail-oriented, with the ability to prioritize, delegate, and make effective decisions in a fast-paced environment.
Strong cash handling and financial awareness, including accurate cashier procedures, shift balancing, end-of-shift closing, and monitoring of departmental transactions.
Excellent communication and coordination skills, with the ability to work effectively with Housekeeping, Maintenance, Food & Beverage, Spa, Reservations, and Management.
Professional appearance and impeccable grooming in line with the property's luxury boutique hospitality standards.
Benefits
Tailored Compensation | Competitive remuneration package customized to fairly reflect your profile and expertise.
Staff Residences: Single accommodation, with comfort amenities, ensuring a seamless home-away-from-home experience in Santorini.
Meal Plan while in Santorini | Balanced and freshly prepared meals served in welcoming staff dining setting.
Exclusive Staff Privileges | Access to special staff discounts across our network of partners and Friends & Family rates for your loved ones.
Pathway to Growth & Development | Ongoing professional development in line with global hospitality standards and a clear trajectory for career advancement within a fast-growing, award-winning resort.
Recognition & Rewards | Access to performance-based bonus schemes and recognition initiatives that celebrate talent, achievement, and contribution to the Sandblu vision, along with CSR and engagement activities that foster connection and purpose.
Our success is built on our people. Guided by our core values of kindness, integrity, teamwork, and authentic hospitality, we foster a supportive and inspiring work environment where every team member has the opportunity to learn, grow, and build a rewarding long-term career. We invest in our people by providing quality accommodation, three daily meals, inclusive work environment, continuous training and development, and exciting career opportunities across our expanding portfolio of luxury hospitality brands.
If you are passionate about delivering exceptional service and aspire to be part of an ambitious team shaping the next chapter of luxury hospitality in Santorini, we would love to hear from you.
RMKA PC and RSTQ PC are equal opportunity employers. We are committed to creating a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.