We have made significant improvements to enable rapid growth in our logistics capabilities, and need to optimize our carrier strategy across shipping types and geographies to deliver on our promise of lowest cost, fastest speed, highest quality, and greatest transparency for comparable service.  

The Senior Logistics Manager will be responsible for the operational strategy, ensuring timely quoting, monitoring and delivery of global orders as well as lead a team of employees located in NYC, CO and the UK. You will define the types of local, regional and global partnerships required; develop route and region-specific strategies to reduce cost and increase speed, and inform technology investments required to automate the quote to registration process and enable real-time tracking of nearly all orders.  

What you’ll do:

Develop global carrier and network strategy

• Define the types of partners required to enable global shipping of extremely valuable, precious and rare merchandise, leveraging parcel, freight, and white glove services
• Recommend specific partners across shipping types and geographies, with a view toward coverage of the US, EU, and LATAM
• Develop route and region specific strategies to reduce cost and increase speed
• Guide contract and pricing negotiations 

Scale complex logistics operations

• Design process improvements to the shipping quote process; define a longer-term strategy to streamline and automate relevant components of this process
• Recommend near-term process improvements to improve tracking of shipments in order to create transparency for buyers and dealers
• Partner with our Product and Engineering teams to prioritize and address the most important opportunities to positively impact customers, dealers, and internal users

Lead a global team of logistics specialists

• Oversee day-to-day management of 1stDibs’ global logistics team including workforce planning, timely resolution of escalations, and performance management, maintaining high team morale
• Ensure the team’s adherence to customer service levels and monitor carrier performance

What you’ll bring

• You have 5+ years of operational management experience, including managing a global team ideally within an ecommerce company
• You have experience in managing complex logistics across shipping types and geographies; familiarity with regional and global carriers, including parcel, freight and white glove carriers
• You understand cross-border shipping requirements, including customs and duties 
• You have an analytical mindset, with experience using Excel, Order Management Systems, Salesforce and other tools to analyze, manage and report on team performance
• You have excellent written and verbal communication skills; demonstrated ability to build relationships with subordinates, peers, executives and clients
• You have an appreciation for balancing high-touch service with operational efficiency
• You have experience building external partnerships with third party vendors