Princess Cruises

Premium cruise line with global itineraries

Rooms Division Supervisor - Japanese Speaking

Janitorial ServicesUpdated on Nov 14

Full-timeNew York, NY, USANo salary listedIn-person

About the Job

Requirements

At least two years of Housekeeping experience in a supervisory role within a premium hotel, resort, or cruise ship environment.
A clear understanding of Public Health, environmental, and safety requirements related to servicing guest and public areas, such as USPH or equivalent standards.
Strong knowledge of housekeeping procedures, standards, and equipment, with the ability to plan, prioritize, and follow up to ensure consistently high levels of cleanliness and presentation.
Proven ability to supervise, coach, and motivate a diverse, multicultural team, providing clear direction, feedback, and support.
Excellent command of English, both verbal and written, and confidence interacting with guests, teammates, and senior leaders.
Good command of Japanese, both verbal and written, with the ability to support and engage Japanese-speaking guests and teammates.
A deep understanding of customer service fundamentals and commitment to delivering outstanding, personalized service to every guest.
Ability to remain calm, professional, and solution-focused under pressure, using sound judgment to resolve issues quickly and effectively.
Resilience and flexibility to adapt to changing priorities, operational needs, and multicultural environments.
A warm, friendly, and caring personality; motivation to excel; willingness to embrace Company values and Service Credo; and commitment to demonstrating genuine care for guests and teammates.

Responsibilities

Ensure Company and Public Health standards for housekeeping, sanitation, maintenance, and related services are consistently upheld across guest and teammate public areas and guest and officers’ staterooms.
Co-own and monitor Housekeeping performance through the Quality Assurance strategy, using company standards and key performance indicators to drive continuous improvement.
Conduct daily inspections to verify cleanliness, sanitization, presentation, and timely readiness of assigned guest and teammate public areas.
Drive and optimize use of OCEAN Hospitality and GuestView Housekeeping tools to enable personalized service, including for Japanese-speaking guests.
Take overall accountability for Housekeeping operations in guest and teammate public areas and guest and officer rooms, proactively resolving problems and owning Service Excellence-related guest inquiries.
Review guest feedback, the Service Excellence platform, and OBE information to identify trends, address issues, and prevent negative impacts on guest experience.
Oversee guest group activities and room and public-area setups, ensuring arrangements meet brand standards, safety requirements, and agreed timeframes.
Identify and communicate furnishing, repair, and replacement needs to the Assistant Rooms Division Manager for guest and teammate public areas and to the Rooms Division Manager for officer and guest rooms.
Exceed Housekeeping targets by fostering a personalized, guest- and teammate-centric culture, reducing friction points, and mitigating negative surprises throughout the voyage.
Champion Princess MedallionClass products, services, and applications to enhance engagement and deliver a seamless guest and teammate experience.
Embed accountability and ownership of the Service Excellence philosophy within the team, coaching supervisors and teammates to uphold standards.
Support teams in providing timely, effective, and personalized resolutions to guest concerns, focusing on reducing ship-specific post-cruise complaints.
Partner with the Rooms Division Manager, Assistant Rooms Division Manager, and other shipboard leaders to share best practices, improve operational efficiency, and support cross-departmental collaboration.

Set a course for adventure with Princess Cruises!

As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.

Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.

At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.

As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.

Ensure Company and Public Health standards of housekeeping, sanitation, maintenance, and related services are consistently upheld across guest and teammate public areas, as well as guest and officers’ staterooms.
Co-own and monitor Housekeeping performance through the Quality Assurance strategy, using company standards and KPIs to drive continuous improvement.
Conduct daily inspections to verify cleanliness, sanitization, presentation, and timely readiness of all assigned guest and teammate public areas.
Drive and optimize the use of OCEAN Hospitality and GuestView Housekeeping tools to enable the team to deliver truly personalized service to guests, including Japanese-speaking guests.
Take overall accountability for the Housekeeping operation in guest and teammate public areas and guest/officer rooms, including proactive problem resolution and ownership of all Service Excellence–related guest inquiries.
Regularly review guest feedback, the Service Excellence platform, and OBE information to identify trends, address issues, and prevent any negative impact on the guest experience.
Oversee guest group activities and room/public area set-ups, ensuring all arrangements meet brand standards, safety requirements, and agreed timeframes.
Identify and communicate furnishing, repair, and replacement needs to the Assistant Rooms Division Manager (guest and teammate public areas) and Rooms Division Manager (officer and guest rooms).
Consistently exceed Housekeeping targets by fostering a personalized, guest- and teammate-centric culture, reducing friction points, and mitigating negative surprises throughout the voyage.
Champion the use of Princess MedallionClass products, services, and applications to enhance engagement and deliver a seamless guest and teammate experience.
Embed accountability and ownership of the Service Excellence philosophy within the team, coaching supervisors and teammates to uphold standards.
Support teams in providing timely, effective, and personalized resolutions to guest concerns, with a focus on driving down ship-specific post-cruise complaints.
Partner closely with the Rooms Division Manager, Assistant Rooms Division Manager, and other shipboard leaders to share best practices, improve operational efficiency, and support cross-departmental collaboration.

Professional Experience: Minimum two (2) years of Housekeeping experience in a supervisory role within a premium hotel, resort, or cruise ship environment.
Public Health & Compliance: Clear understanding of Public Health, environmental, and safety requirements related to the servicing of guest and public areas (e.g. USPH or equivalent standards).
Operational Excellence: Strong knowledge of housekeeping procedures, standards, and equipment, with the ability to plan, prioritize, and follow up to ensure consistently high levels of cleanliness and presentation.
People Leadership: Proven ability to supervise, coach, and motivate a diverse, multicultural team, providing clear direction, feedback, and support.
Communication Skills: Excellent command of the English language, both verbal and written, with the confidence to interact with guests, teammates, and senior leaders.
Japanese Language Skills: Good command of Japanese, both verbal and written, with the ability to support and engage Japanese-speaking guests and teammates.
Guest Service Focus: Deep understanding of the foundations of customer service and a strong commitment to delivering outstanding, personalized service to every guest.
Problem Solving: Ability to remain calm, professional, and solution-focused under pressure, using sound judgment to resolve issues quickly and effectively.
Adaptability: High level of resilience and flexibility, with the ability to adapt to changing priorities, operational needs, and multicultural environments.
Personal Characteristics: Warm, friendly, and caring personality; motivated to excel; willing to embrace Company values and Service Credo; and committed to continuously displaying genuine care for guests and teammates.

About the Company

Princess Cruises

Premium cruise line with global itineraries

Princess Cruises operates a fleet of modern ships that sail to more than 380 destinations on over 160 itineraries, offering premium cruise vacations. Guests board ships to enjoy dining, entertainment, and activities both at sea and in port. The product centers on all-inclusive cruise experiences with accommodations, meals, and excursions bundled into itineraries, and it uses Princess MedallionClass technology—wearable devices and a companion app—to streamline check-in, service requests, and personalized interactions before and during the voyage. The company sets itself apart with its premium positioning, extensive global network of itineraries, strong emphasis on guest service, and the MedallionClass experience, supported by a large team on land and at sea. The goal is to provide memorable travel experiences with high standards of safety, environmental stewardship, and customer care, helping guests create lasting memories.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Santa Clarita, CA
Founded: 1965

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