Global Patient Engagement Director

ViiV Healthcare is a global specialty HIV company, the only one that is 100% focused on researching and delivering new medicines for people living with, and those who can benefit from PrEP. ViiV is highly mission-driven in our unrelenting commitment to being a trusted partner for all people living with and affected by HIV. Our aim is to think, act, and connect differently through a focus on HIV prevention, treatment and cure.  We go to extraordinary lengths to deliver the sorts of breakthroughs, both in treatments, care solutions and communities, that really count. We go beyond the boundaries of medicine by taking a holistic approach to HIV through developing and supporting sustainable community programs and improving access to care.  We are fully committed to push through every challenge until HIV is eradicated. ViiV has played a significant part in delivering breakthroughs that have turned HIV into a manageable health condition. We offer the largest portfolio of HIV medicines available anywhere, and we continue our work to cater for the widest possible range of needs in response to the HIV epidemic.

We are aware of how much is at stake for those living with and affected by HIV and we show up every day 100% committed to people living with HIV and those who can benefit from PrEP. Our work culture is fast-paced, diverse, inclusive, competitive, and caring. But ViiV isn’t just somewhere to work – it’s a place to belong, an invitation to bring your very best, and a team full of impact-driven team members who are hungry to make a difference.

While we have been improving lives of people living with HIV for 30 years, this is an especially exciting time to be at ViiV, as we evaluate novel approaches to treatment prevention, and cure that could further reduce the impact of HIV on individuals and communities.

The Global Patient Engagement Director (US) leads the development and execution of ViiV Healthcare’s patient engagement strategy across the US, ensuring that the voices, experiences and priorities of people living with HIV, communities disproportionately affected by HIV, and those who may benefit from HIV prevention are systematically integrated into business decision-making.

The role acts as a critical bridge between ViiV’s global patient engagement strategy and regional execution, adapting global priorities to diverse local market contexts while ensuring patient, community and healthcare system insights from the region inform global strategy, capability building and decision-making.

The role is responsible for generating, translating and embedding patient and community insights across the medicine lifecycle, from clinical development and evidence generation through to access, uptake and long-term patient outcomes. Working in partnership with patients, community organisations, advocacy leaders, healthcare professionals and internal stakeholders, the Director drives an insight-to-action approach that informs strategy, strengthens patient-centred innovation and advances ViiV’s mission to leave no person living with HIV behind.

As the patient engagement lead, the role works in close partnership with US External Affairs and R&D as a priority, while also collaborating across Medical, Commercial, Market Access and Government Affairs to ensure patient and community perspectives shape key decisions, programmes and priorities. The Director champions meaningful engagement, fosters trusted community partnerships, builds organisational capability in patient-centricity, and demonstrates the impact of patient engagement on business, healthcare and community outcomes across diverse markets.

The Director advances co-creation strengthens ViiV's leadership within the HIV community and supports the company's commitment to leave no person living with HIV behind.

This role reports to the Head of Patient Engagement, in the Communications and Government Affairs (CGA) Division, and provides matrix leadership across regional and local cross-functional teams.

This role is based at ViiV Healthcare’s U.S. headquarters in Durham, NC. The successful candidate is required to be located in the Durham, NC area and will follow a hybrid working model, with a minimum of two days onsite per week. Relocation support is not available at this time.

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

US Patient Engagement Strategy & Leadership

• Develop and execute the US Patient Engagement strategy, aligned to ViiV’s global patient engagement vision and business objectives.
• Ensure learnings from the US inform global patient engagement priorities, frameworks and capability development
• Ensure US patient and community perspectives inform key business decisions and priorities across regional and local markets.
• Foster a patient-centric culture by connecting internal stakeholders with the experiences and needs of people living with HIV and communities affected by HIV.

Insight Generation & Translation

• Shape and coordinate patient and community insight-generating activities across advisory boards, community consultations, research activities and strategic partnerships, in close collaboration with US EA/EACLs,  R&D and cross-functional partners to ensure clear roles, shared objectives and aligned engagement approaches.
• Translate insights into actionable recommendations that inform strategy, evidence generation, communications, access initiatives and patient-centred innovation.
• Identify emerging trends, unmet needs and barriers affecting patient outcomes across diverse healthcare systems and ensure these are reflected in business planning.

Community & External Partnerships

• Develop and maintain trusted, strategic relationships with patient organisations, advocacy groups, community leaders and other external stakeholders across the US HIV ecosystem to inform patient engagement strategy, strengthen community trust and support ViiV’s broader business and community priorities
• Advance meaningful engagement and co-creation with communities to strengthen trust, relevance and impact.
• Represent ViiV at external meetings, conferences and community forums, championing patient-centred approaches and partnership.

Cross-Functional Partnership

• Partner across Communications & External Affairs, Government Affairs, Medical, Commercial, Market Access and R&D to embed patient perspectives throughout the medicine lifecycle and US priorities.
• Build strong, proactive alignment with US External Affairs and CGA colleagues to ensure patient engagement priorities, advocacy partnerships, and community perspectives are connected to US external engagement, reputation and public affairs priorities.
• Support incorporation of patient insights into clinical development, evidence generation, scientific communication, access strategies and patient support initiatives.
• Provide strategic leadership and expert advice to cross-functional teams, ensuring patient and community perspectives are effectively integrated into business decisions, organisational priorities and initiatives across the medicine lifecycle.

Patient Engagement Excellence & Impact

• Establish and monitor patient engagement objectives, measures and outcomes.
• Capture and share US insights, outcomes and best practices to support learning, consistency and continuous improvement across ViiV’s global patient engagement model.'
• Ensure all activities are conducted in compliance with legal, regulatory and corporate requirements.

Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

• Bachelor’s degree & 10+ years in patient engagement, patient advocacy, community partnerships, public health, and healthcare, including community-based OR lived experience
• Experience with HIV prevention and treatment landscapes and therapeutic areas.
• Experience working with patient organisations, advocacy groups and community stakeholders.
• Experience translating patient and community insights into recommendations and business actions.
• Leadership experience within matrix organisations.
• Experience developing and implementing strategic plans and execution
• Experience with healthcare environments and issues affecting people living with HIV and communities impacted by HIV.

Preferred Qualification
If you have the following characteristics, it would be a plus:

• Excellent communication, facilitation and relationship-building skills.
• Experience leading cross-functional initiatives across regional, multi-country or local market environments.
• Demonstrated ability to build trusted partnerships that strengthen community trust, mutual accountability and patient – centred outcomes
• Experience measuring and demonstrating the impact of patient engagement initiatives.

#LI-ViiV

#LI-GSK

Skills

Cross-Functional Leadership, Digital Fluency, Enterprise Thinking, High Impact Communication, Launch Excellence, Patient Impact

Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program ViiV offers US employees. All ViiV employees receive the same benefits options and plans as GSK employee.

Why Us?

At ViiV Healthcare, we will not rest until we leave no person living with HIV behind. Until the 40 million people living with HIV is down to zero, we will continue searching for new ways to limit the impact of HIV. 

We are the only pharmaceutical company solely focused on combating, preventing, and ultimately eradicating HIV and AIDS. At ViiV Healthcare, we do things differently. Born out of a partnership between GSK and Pfizer in 2009, with Shionogi joining in 2012, we are determined to help end the HIV epidemic. We are guided by our mission to leave no person living with HIV behind and it is this mission that unites our employees located across the globe. We combine expertise in research, manufacturing, policy and more to push the boundaries of what people think is possible in HIV treatment and care. As a result of our connection with GSK, we are able to draw on their proud history and resources. This means that you would receive all the employee benefits offered by GSK.

Living our mission of leaving no person living with HIV behind means keeping inclusion and diversity at the heart of everything we do - from our breakthrough innovation, to our diverse portfolio of medicines as well as the work we do to partner with HIV communities.

Having a truly inclusive culture where we’re all able to be ourselves and feel like we belong will make us an even stronger team, better able to perform as a business and deliver on our mission to leave no person living with HIV behind.

If you require an accommodation or other assistance to apply for a job at GSK, please contact the appropriate Recruitment Staff by emailing us at - [email protected]

ViiV is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

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ViiV does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact ViiV's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to ViiV. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and ViiV. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of ViiV. ViiV shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

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