Logistics Coordinator - Import/Export

Overview

SNF is a specialty chemical group whose products, water-soluble polymers, contribute to treating, recycling, preserving water, saving energy, and reducing carbon footprint. A pioneer in soft chemistry, SNF has long been present on all continents, employing 9,000 people, including more than 2,700+ in the USA. Innovation and movement toward a cleaner, less carbon-intensive world accelerates SNF’s growth.

The Import/Export Logistics Coordinator will be responsible for managing international customer orders and serving as a liaison to ensure smooth and efficient transactions. Key responsibilities include planning and executing SNF’s logistics processes; coordinating dispatching, tracking, and shipment bookings; maintaining accurate records, cost information, and documentation; identifying potential risks and opportunities for improvement; and communicating with freight agents. The coordinator will develop a thorough understanding of each customer’s requirements and implement process improvements to enhance efficiency and streamline operations. This position reports directly to the Import/Export Manager.

LOCATION: Riceboro, GA

Responsibilities

• Proactively manage international orders, including executing required import and export functions and logistics processes within SOP-specified time frames, such as vessel bookings, drayage dispatch, cost record maintenance, sending ISF and commercial documents to brokers, and providing inbound carrier nominations.
• Work with brokers, freight forwarders, NVOs, and other freight agents to execute vessel bookings. Create shipment tenders and documents using SNF’s ERP system, dispatch according to current routing guides, and ensure all data is entered correctly and accurately.
• Timely process import air and ocean documents and submit to customs brokers for filing.
• Collaborate closely with Customer Service, Purchasing, Supply Chain Planning, Plant Production, and Shipping to ensure orders are ready for shipment and loaded on time, avoiding demurrage charges.
• Follow up with external freight agents to ensure the correct equipment is available, troubleshoot and promptly resolve booking or carrier issues, and set standards for future orders.
• Coordinate directly with suppliers and freight agents, both domestically and internationally, to track shipments and ensure timely delivery to the correct destination. Expedite critically needed shipments.
• Audit invoices for completeness, corroboration of contract pricing, and verification of storage and demurrage charges. Work with AP to resolve any discrepancies and delayed payments.
• Identify risks and opportunities to ensure cost-effective, safe, and efficient transportation of the company’s products.
• Assist in carrier rate management by updating new rate schedules in rate management software, requesting quotes for new shipping lanes, and managing the contract repository.
• Perform prompt and accurate data entry requests into various internal ERP systems.
• Provide support during contract reviews, negotiations, and RFPs through research, data collection, and manipulation.
• Develop and manage successful relationships with external freight agents, business partners, and co-workers.
• Participate in meetings with carriers, external freight agents, brokers, and business partners.
• Provide backup to other Logistics Coordinators as required.
• Perform other duties as assigned.
• Comply with all policies and standards.

Qualifications

REQUIREMENTS:

• Bachelor’s degree required, preferably in Logistics or another business-related discipline.
• 3–5 years of experience in logistics, trucking, and ocean freight.
• Knowledge and experience in multimodal logistics, including bulk trucking, bulk rail, van, flatbed, less-than-truckload (LTL), and intermodal transportation, preferred.
• General computer proficiency required, including experience with ERP systems and Microsoft Office applications, particularly Word and Excel.
• Ability to work effectively under pressure, both independently and in a team environment.
• Strong critical-thinking skills, with the ability to navigate multistep processes and follow through on details.
• Strong customer focus, problem-solving skills, attention to detail, sense of urgency, and conflict management abilities.
• Excellent verbal and written communication skills.
• Ability to adapt quickly to unpredictable changes in processes, helping SNF remain innovative and competitive.
• Ability to perform other duties as assigned by management or other departments.

BENEFITS:

• Competitive Salary
• Medical Benefits
• Dental Benefits
• Vision Benefits
• Flexible Spending Accounts
• 401(k) Savings Plan
• Vacation Days
• Incidental/Sick Days
• Paid Holidays
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Tuition Reimbursement
• Employee Development & Training

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.