Associate – Onboarding & Engagement

Role : Associate - Onboarding & Engagement (Tamil)
Location: Bengaluru (Work from Office)
Department: Eaze Operations
Employment Type: Full-time
Working Days : 6 days (Mon - Sat)

About Lokal :

In 2018, we began with a WhatsApp group with a simple hypothesis: people in tier-2/3 towns weren’t really using the internet meaningfully yet. We believed that if we started with local content in their own language, they’d come back every day; once there was a habit and trust, that same space could naturally grow into classifieds and, eventually, something they used for almost everything online.                                                                                                 

 This spark became Lokal. Our first instinct was to put everything in one place & one app - local updates, classifieds, jobs, matrimony and more. It worked, till it stopped working. Users gave us the insight - when one use case outweighs the others, everything else seems like noise. We listened. Like how Craigslist quietly seeded a generation of focused companies & marketplaces, we began unbundling and verticalising.

Today, Lokal is a house of focused apps, many products, one mission:
to connect Tier-2/3+ India to the Knowledge, opportunities, tools and experts they’ve always deserved.

We now operate dozens of live apps across categories like:

• Edutainment & Skill Learning – practical skills and learning in regional languages (GyanTV)
• Matrimonial Matchmaking – hyperlocal, compatibility-first partner search (Lokal Matrimony)
• Agri Consulting – farmer-first advisory in local languages (AgriLokal)
• Local Jobs – blue- and grey-collar opportunities close to home (Lokal Jobs)
• Social & Community – Place to find & post social updates (Lokal app)
• Emotional Well-being & Peer Support – safe spaces to talk and feel heard (Dostt & Eaze)
• Astrology & Guidance – instant access to trusted Astrologers via chat and voice (AstroLokal)
  Advisory Services – early bets in legal help, financial guidance, career counselling, and more

Under the hood, Lokal is a discovery and access platform: local-language internet + deep Bharat insight+ AI. When someone opens a product we’ve built, they don’t wade through clutter; they get a straight line to what they came for.

This is the story new teammates walk into:
a company that started as a whatsapp group, became a family of focused apps, and kept one belief at the centre — access changes lives.

We ship fast. We learn fast. We build for Bharat.                                                                                                                  

We are backed by leading global and domestic investors including Y Combinator, Sony, Global Brain, India Quotient, and 3one4 Capital

About Eaze:

Eaze is an emotional wellness platform built to provide users with a safe, empathetic, and judgment-free space to talk, connect, and feel heard. Through 1:1 audio and video conversations, users can connect with trained Wellness Buddies who offer emotional support, companionship, and meaningful conversations.

As Eaze continues to grow, we are focused on building a strong network of high-quality Wellness Buddies who can deliver a positive and supportive experience to our users.

Role Overview :

As an Associate – Onboarding & Engagement, you will play a key role in building and managing Eaze's Wellness Buddy ecosystem. You will be responsible for the end-to-end onboarding journey—from sourcing and screening potential Wellness Buddies to facilitating training, ensuring operational readiness, and driving ongoing engagement. Working closely with cross-functional teams, you will help maintain a high-quality, active community of Wellness Buddies while ensuring seamless day-to-day platform operations and an exceptional experience for both Wellness Budies and users. This role is ideal for someone who thrives in a fast-paced, people-centric environment and is passionate about community building, operations, and creating meaningful user experiences.

Key Responsibilities :

Wellness buddy Acquisition & Candidate Experience

• Manage inbound leads and guide potential Wellness Buddies through the application process.
• Schedule and conduct initial screening interviews to assess communication, empathy, and emotional maturity.
• Maintain a healthy pipeline of qualified Wellness Buddies aligned with platform requirements.
  

Training & Onboarding

• Support the execution of training programs for Wellness Buddies.
• Facilitate smooth onboarding by aligning candidates with community guidelines and platform expectations.
• Assist in improving training and onboarding processes based on feedback and performance data.
  

Talent Supply Management

• Identify and onboard Wellness Buddies for 1:1 audio/video sessions.
• Ensure an adequate supply of active Wellness Buddies to meet user demand and peak hours.
• Track basic supply metrics and highlight gaps proactively.
  

Operations & Performance Support

• Assist in managing day-to-day operations of 1:1 audio/video sessions.
• Monitor Wellness Buddy performance and share feedback for improvement.
• Support in resolving operational issues to ensure a seamless user experience.
  

Community Growth & Support

• Contribute to initiatives aimed at expanding the Wellness Buddy base across languages and markets.
• Support efforts to improve user engagement and overall platform experience.
• Collaborate with internal teams to ensure smooth execution of growth initiatives. 

• Bachelor’s degree in Operations Management, Community Management, Business Administration, or a related field.

• 2+ years of experience in community management, operations, or supply chain roles, with a focus on audio/video content or social platforms.
• Must be fluent in Tamil  & English (Read, Write & Speak).
• Strong understanding of community dynamics in 1:1 calling environments, including experience managing hosts and content contributors.
• Proficiency in analytics tools, community management platforms, and audio/video calling technologies.
• Excellent communication, leadership, and organizational skills.
• Ability to multitask and prioritize in a fast-paced, dynamic environment.