College Board - Operations

Location: Remote

This is a full-time term position that will last for 1.5 years from the start date.

​About the Team

College Board’s Operations division (~125 ppl) aims to be a world class digital assessment delivery and customer engagement organization that supports millions of students and thousands of test centers, annually. Operations is also leading the College Board’s exciting transformation to support delivery of digital assessments. The Customer Engagement department (~50 ppl) is a combination of teams that support our key constituents, including students, parents, educators, and our state partners representing approximately 2 million contacts per year. This integrated team serves as the organization’s ‘front line’ and represents the voice of the customer, partnering across the organization to help improve the overall customer experience.  

About the Opportunity 

We are seeking a skilled and experienced network engineer to join our Operations division. As a network engineer on our Operations team, you will collaborate closely with the Network Engineering team on Technology and other teams in Technology to manage critical requirements and help ensure the successful delivery of College Board’s digital assessments. Using your technical and operational expertise you will actively contribute to all aspects of planning and delivery as we implement short- and longer-term sustainable approaches to increase capacity for SAT weekend testing through a range of delivery models. This work includes leading the design, deployment, and support of network requirements and solutions, particularly but not exclusively for vendor managed sites including but not limited to large-scale, temporary environments such as hotels and conference centers.   

As a part of the broader Operations team, you will also lend your expertise during critical test administration windows to support escalations, as well as assist in the development of clear and accurate test center administrator technical readiness materials and training.  

In this role, you will:

Plan and Implement (50%): 

• Collaborate with Operations, Technology, and vendor teams to design, deploy, and support network infrastructure for large-scale assessment venues, including wireless LANs. 

• Provide subject matter expertise in network and security technologies, including routing, switching, wireless, and firewalls in a multi-vendor environment (e.g., Cisco, Juniper, Aruba, Fortinet). 

• Analyze wireless deployment in hotel/conference centers and work with vendors to ensure proper RF channel and management, and capacity planning for optimal performance of wireless networks. 

• Coordinate troubleshooting issues related to wireless networks during SAT administrations.   

• Coordinate with multiple vendors to execute temporary wireless deployments in diverse environments, such as hotels and conference centers. 

Share Knowledge and Support (50%):

• Contribute technical knowledge to readiness communications, web content, and customer service resources to support smooth operations. 

• Review and provide content for customer service knowledge bases and training materials, enabling effective resolution of network-related issues. 

• Collaborate with customer service teams to ensure proper routing and resolution of production issues. 

• Contribute to strategic initiatives that aim to expand our test center availability.  

About You

You have:

• Minimum of 5 years of experience in network engineering and operations, preferably in a large enterprise or service provider environment. 

• Strong knowledge of network and security technologies, including routing, switching, wireless, and firewalls in a multi-vendor environment (e.g., Cisco, Juniper, Aruba, Fortinet). 

• Current CCNA (Cisco Certified Network Associate), CompTIA Network+, CWNP (Certified Wireless Network Professional) or comparable certifications 

• Solid understanding of the OSI model and Layer 2, 3, 4 protocols, as well as security standards. 

• Hands-on experience designing and deploying wireless LANs. 

• In-depth understanding of Wi-Fi standards and protocols, including 802.11 a/b/g/N/AC, AC Wave 2, and Wi-Fi 6, as well as wireless security. 

• Experience conducting wireless site surveys, RF channel planning, and capacity planning. 

• Proven ability to troubleshoot WLAN-related issues. 

• Experience coordinating large temporary wireless deployments with multiple vendors in venues such as hotels and conference centers. 

• Excellent communication skills with the ability to convey technical concepts to non-technical stakeholders. 

• Ability to work collaboratively in a fast-paced, dynamic environment. 

• Ability to travel to domestic SAT Weekend test centers (Up to 30%). 

• Ability to work weekends and overnight hours in support of SAT Weekend administrations.  

• You are authorized to work in the United States.

About Our Process  

• Application review will begin immediately and will continue until the position is filled  

• While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks.  

About Our Benefits and Compensation

College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market. 

The hiring range for a new employee in this position is $144,000 to 157,000.College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary. Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria. 

Your salary is only one part of all that College Board offers, including but not limited to:   

• A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more

• Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility

• A job that matters, a team that cares, and a place to learn, innovate and thrive

You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.