Withdrawal Management Support Staff

Description

Position Summary

Willamette Family is looking for full-time Withdrawal Management Support Staff for our Buckley Detox program. This position is a part of the expansion of our current services. Support Staff play a crucial role in the services WF provides.

WF Welcomes applicants from diverse backgrounds, and a wide range of professional and lived experience.

About Willamette Family: 

Dedicated to Families. Committed to our Community. Celebrating Recovery. 

Since 1964, Willamette Family (WF) has provided compassionate substance use disorder and mental health treatment services to individuals and families in Lane County. As a nonprofit organization, we believe recovery is possible for everyone and are committed to creating a supportive environment where clients and employees can thrive. 

Join our team and make a meaningful difference in our community. 

Learn more about us at www.wfts.org. 

Job Title: Withdrawal Management Support Staff

Employment Type: Full Time Hourly Non Exempt

Compensation: $17.85/ hr

Schedule: Hiring for Swing Shift - 3:30 PM - 12:00 AM - Must be available for weekends

Essential Duties:

 As Support Staff in the Withdrawal Management Program, you will play a vital role in providing administrative, logistical, and direct client support to ensure a safe and structured environment for residents.

• Manage Telephone Reception: Answer incoming calls, direct calls appropriately, take messages, and provide general program information.
• Perform General Office Tasks: Assist with copying, faxing, and helping individuals complete necessary forms.
• Provide Administrative Support: Assist counselors with various office duties to maintain efficient operations.
• Ensure Confidentiality & Compliance: Maintain strict adherence to 42 CFR Part 2 and HIPAA regulations to protect client privacy.
• Transport Residents: Drive residents to scheduled appointments as needed.
• Support Resident Well-Being: Provide direct support to residents, including crisis intervention and de-escalation when necessary.
• Conduct Drug Screening: Collect urine analysis (U.A.) samples from residents following program protocols.
• Communicate Resident Updates: Notify supervisors, counselors, and management of any critical information regarding residents.
• Monitor Facility Rules: Enforce curfews, oversee bedtimes, complete bed checks, and supervise visits.
• Maintain Documentation: Keep accurate and up-to-date daily logs and records.
• Assist with Additional Duties: Complete other tasks assigned by the Program Manager, Clinical Supervisor, or Program Director.

Employee Benefits include:

• Health, Dental, Vision, life, and Supplemental insurance options
• Healthcare Flexible Spending (FSA)
• 403b Retirement Savings with company match
• Robust time off package including paid sick leave, vacation time, and holidays for all full-time and regular part-time employees (over 30 hrs./ week)
• Training and education benefits for employees who are employed for 24 months or longer as well as continued education training, support 
• and more!

Requirements

Minimum Qualifications:

• HS/ GED Completion

The Ideal Candidates will have:

• An understanding of substance use disorders
• The ability to effectively interact with co-workers, clients, and others with diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles and sexual orientations and treat each individual with respect and dignity
• Competency in understanding substance abuse treatment practices.

Employment Requirements:

• This role requires Support Staff to be available on-site; Must be located in the Eugene, OR area or be willing to commute.
• Willamette Family has a required 12 month waiting period before former clients can apply for employment in this position. This policy is in place to ensure professional boundaries and avoid potential conflicts of interest. Your response will not impact your eligibility beyond this requirement, and all information will remain confidential.  

Willamette Family Employment Requirements

• All employees must complete and pass a Pre-employment Drug Screening (including Cannabis/THC) 
• Required Background Check Clearance 

As a substance use disorder and mental health treatment provider, Willamette Family requires all employees, regardless of position, to obtain background check clearance through the Oregon Department of Human Services/Oregon Health Authority Background Check Unit (BCU) using ORCHARDS. All offers of employment are contingent upon obtaining the required clearance. 

Important information for applicants: 

• Background checks may consider felony and misdemeanor convictions, including older convictions, certain pending criminal matters, and substantiated abuse findings. 
• Some criminal histories result in mandatory disqualification, while others may be evaluated individually. 
• Having a criminal history does not automatically disqualify you from employment. 
• Successfully passing a background check for a previous employer does not guarantee ORCHARDS clearance. 

Before applying, please review the Oregon BCU background check requirements, including potentially disqualifying convictions and conditions, to help determine whether you can meet this mandatory employment requirement. 

Oregon BCU Applicant Information:
Background Check FAQs and Eligibility Information 

EQUAL OPPORTUNITY EMPLOYER

Willamette Family Inc. prohibits discrimination on the basis of any characteristics protected by applicable local, state, federal laws and any agency policy including, but not limited to, discrimination based on race, color, religion, national origin, sex, or sexual orientation.