Operations Technical Lead

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

SS&C Financial Services – Operations Technical Lead – Dublin/Hybrid

About SS&C Technologies

SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

SS&C Financial Services

A leading innovator in alternative investment technology solutions and services, SS&C is also home to the industry’s largest fund administrator: SS&C GlobeOp, helping funds of all sizes from start-ups to today's largest funds.Named "Best Administrator: Technology" in the 2020 HFM US Services Awards. Across all of SS&C, we serve nearly $45 trillion in managed assets. We have assembled an exceptional team of fund accounting experts and equipped them with the industry’s leading technology, which SS&C built and supports.

Who we are looking for:

SS&C Asset Servicing Ireland (ASI) is seeking Individuals who:

• Have a keen interest in fund operations, problem solving and analytical skills

• can complete increasingly complex tasks on time and accurately
• have a logical & technical mindset
• are enthusiastic individual who relishes a challenge
• possess knowledge & experience of UCIT Fund Structures, Dividends, Commissions processing, Cash reconciliations, Transfer Agency Operations (desirable)
• can deliver high quality client service to both internal or external stakeholders
• have strong attention to detail and appreciate the importance of completing work ‘right first time’ against daily deadlines 
• understand the importance of customer service excellence and have a ‘can do’ attitude with strong written and oral communication skills 
• possesses excellent organisational, planning and co-ordination skills
• Typically, candidate will have 4-5 years’ experience in a similar environment

Purpose Of Role:

• This role offers an opportunity to join a fast-paced team within a growing company.  The successful candidate will be responsible for providing a high-quality service to clients and internal stakeholders by ensuring the accurate and timely processing of various TA operational functions projects and change management items; including but not limited to Trade Processing, Fund Setups, Dividends, Payments, Reconciliations & Commissions.  You will have the opportunity to build on your existing Transfer Agency skills, to provide supervision and direction to colleagues, and to provide guidance and excellent customer service to our clients.  A major focus will be on delivery of technical programmes to meet client and internal requirements and with the relevant short, medium and long-term goals, objectives and values of the company. You will utilise your strong technical & analytical skills to ensure the team perform to a high standard and provide timely project delivery and excellent service.

What we value in our staff:

Client Service

• Complete all tasks including the handling of complex queries to a high quality.
• Meet client requirements & deliverables in a timely and accurate manner.
• Assist in the delivery of on-the-job training and development of other administrators.

Technical Focus

• Quality processing of client, distributor and investor instructions
• Analyse & validate system output to ensure their completeness.
• Ensure payments and reinvestments are completed in a timely and accurate manner.
• Identify process efficiencies in the course of their daily work and propose to line managers.
• Develop and maintain a thorough knowledge of Transfer Agency processes and Systems.
• Gain broad expertise on company products.

Communication & Collaboration

• Liaise with other departments in an effective manner
• Provide/seek regular feedback from colleagues
• Act as an effective team player & deputies for immediate supervisor when appropriate
• Show organisation skills for oneself and others
• Display effective team focus by assisting colleagues in their daily routine
• Positively influencing team morale in order to achieve set standards and goals
• Show willingness to assume additional tasks in order to share workload within team/department
• Display awareness of daily work levels and overall business needs by identifying and taking prompt action on priority items, displaying effective time management

Quality:

·       All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities:

·       To be quality driven, aiming for 100% accuracy and timeliness of delivery.

·       To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external)

·       To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance.

·       To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties.

·       To communicate and promote the values which reinforce and support a consistent quality culture.

·       To adhere to company values of Professional, Accountable, Client Focused, Excellence and Leadership (PACE&L) in all tasks and interactions

EEO Statement / Non-agency Disclosure

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Background Checks

All offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in hiring location, proof of address, credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.