Bupa

Multinational health insurer and care provider

Digital Operations Capability Lead

IT OperationsConfirmed live in the last 24 hours

Full-timeMelbourne VIC, AustraliaNo salary listed

About the Job

Requirements

Demonstrated leadership experience in technology operations, application support, service delivery, or a comparable environment supporting customer-facing digital services.
Experience holding accountability for service performance, operational risk, significant incidents, and cross-team improvement outcomes.
Experience leading through a distributed or partner-delivered operating model, including governance of service outcomes across organisational boundaries.
Experience working with product, engineering, platform, service-management, security, risk, and business stakeholders.
Experience influencing senior stakeholders and resolving priorities, dependencies, and accountabilities across multiple teams.
Strong understanding of application operations, service reliability, monitoring and observability, incident and problem management, change control, operational readiness, and knowledge management.
Ability to interpret service data, customer impact, technical evidence, and operational risk to make clear decisions and set priorities.
Strong commercial, governance, stakeholder-management, and written communication capability.
Ability to lead calmly and maintain clear accountability during material service disruption or operational uncertainty.

Responsibilities

Be accountable for the performance, reliability, and continual improvement of operational support services across the Digital portfolio.
Provide the onshore service-accountability link between Digital leadership, Digital crews, Technology Operations, and the Bupa Capability Centre (BCC).
Set operational priorities and expected outcomes.
Provide leadership for material service and risk escalations.
Ensure the BCC Digital Operations capability remains aligned to customer, business, technology, and regulatory needs.
Partner with the Operations Manager - BCC Digital Operations to govern service performance, operational risk, capability priorities, and cross-team improvement.

Desired Qualifications

ITIL certification, a service-management qualification, or equivalent practical experience.

Opportunity Snapshot

The Digital Operations Capability Lead is accountable for the performance, reliability and continual improvement of operational support services across the Digital portfolio.
The role provides the onshore service-accountability link between Digital leadership, Digital crews, Technology Operations and the Bupa Capability Centre (BCC). The role sets operational priorities and expected outcomes, provides leadership for material service and risk escalations, and ensures the BCC Digital Operations capability remains aligned to customer, business, technology and regulatory needs.
Working in partnership with the Operations Manager - BCC Digital Operations, the role governs service performance, operational risk, capability priorities and cross-team improvement while the BCC Operations Manager leads day-to-day BCC workforce management, shift coverage and capability execution.

What you’ll need to make it possible 

Demonstrated leadership experience in technology operations, application support, service delivery or a comparable environment supporting customer-facing digital services.
Experience holding accountability for service performance, operational risk, significant incidents and cross-team improvement outcomes.
Experience leading through a distributed or partner-delivered operating model, including governance of service outcomes across organisational boundaries. Experience working with product, engineering, platform, service-management, security, risk and business stakeholders.
Experience influencing senior stakeholders and resolving priorities, dependencies and accountabilities across multiple teams. Technical and professional capability
Strong understanding of application operations, service reliability, monitoring and observability, incident and problem management, change control, operational readiness and knowledge management.
Ability to interpret service data, customer impact, technical evidence and operational risk to make clear decisions and set priorities.
Strong commercial, governance, stakeholder-management and written communication capability.
Ability to lead calmly and maintain clear accountability during material service disruption or operational uncertainty.
ITIL certification, service-management qualification or equivalent practical experience is desirable.

Why you’ll love it? 

We support our people to be the healthiest and happiest versions of themselves. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Enjoy the flexibility of hybrid working, with a mix of time in the office and at home, while having plenty of opportunities to learn, grow, and take your experience to the next level.

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. 

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants. We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis. 

Location

Melbourne Office (33X)

Recruiter

Aditi Chauhan

About the Company

Bupa

Multinational health insurer and care provider

Bupa provides health insurance and direct healthcare services, including dental, optical, and aged care, to individuals, companies, and care facilities around the world. Premiums and service fees fund coverage for treatments, clinics, and care homes, with corporate wellness programs supporting employees. Unlike many competitors, Bupa operates as a provident association with no shareholders and reinvests profits into expanding services, delivering an integrated suite of health and care under one global brand across 190 countries. Its goal is to improve health and wellbeing by making quality care and support available at scale.

Company size: 10,001+
Company stage: Debt Financing
Total funding: $924M
Headquarters: London, United Kingdom
Founded: 1974

Recently Posted Jobs

Explore more opportunities at Bupa

See more jobs