Account Manager

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About you:

You’re someone who enjoys building strong customer relationships and helping customers get the most from their software solutions. You take a proactive approach to account management, spotting opportunities to add value while ensuring customers achieve their goals.

You’re comfortable working with a range of stakeholders, from day-to-day users through to senior decision-makers. You enjoy understanding how businesses operate and can confidently connect customer challenges with the right solutions.

You’re organised, self-motivated and take ownership of your work. Most importantly, you’re keen to learn, develop your skills and contribute to a collaborative team environment.

Day-to-day, you will:

• Build and develop relationships with customers and partners, helping them get the most value from their Access solutions.
• Lead regular customer meetings and business reviews, understanding customer goals and identifying opportunities for growth.
• Work closely with Product and Marketing teams to increase customer engagement, adoption and retention.
• Deliver presentations and software demonstrations, while collaborating with internal teams to provide a seamless customer experience.

Your skills and experiences might also include:

• Experience in business-to-business (B2B) software, technology or solution sales.
• Strong relationship-building and communication skills, with the ability to engage confidently at different levels of an organisation.
• A consultative approach that helps customers identify and achieve their business objectives.
• Experience managing opportunities, prioritising workloads and working towards agreed targets.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.