Diebold Nixdorf

Global financial and retail technology provider

Técnico Eletrônico 1

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeBlumenau, State of Santa Catarina, BrazilNo salary listed

About the Job

Requirements

Technical qualification in electrotechnics, electronics, or a related area.
Experience in field service maintenance and repair, preferably involving ATMs or banking automation.
Written and verbal communication skills.
Active CFT registration.
A Category B driver's license.
A personal vehicle is required.
Immediate availability.
Familiarity with field service technician practices and procedures.

Responsibilities

Install, technically maintain, and troubleshoot hardware and software products and components, primarily at customer sites.
Perform scheduled inspections, cleaning, other service tasks, and minor product repairs within a designated area.
Verify that products operate correctly, resolve identified problems, or escalate them according to established procedures.
Schedule service visits, complete required documentation, and work with customers to ensure satisfaction and understanding of product operation.
With guidance or alongside more experienced technicians, use diagnostic tools to investigate incidents and perform detailed hardware and software failure analysis.
Perform component-level hardware repairs.
Clean and adjust mechanical components.
Configure and install applicable software.
Perform routine preventive maintenance checks according to documented procedures.
Replenish consumables as instructed.
Install, move, add, modify, and remove hardware and software products (IMAC/R).
Instruct and train customers in using and operating installed hardware and software.
Attend regular hands-on, classroom, and online hardware and software training.
Participate in implementing measures to achieve agreed KPIs.
Assist with assigned special projects.

Desired Qualifications

Field service maintenance and repair experience involving ATMs or banking automation.

Instala, faz a manutenção técnica e depura hardware e software de produtos e componentes, principalmente nas instalações do cliente. Realiza inspeções programadas, limpeza e outros serviços, além de pequenos reparos nos produtos dentro de uma área designada. Verifica se os produtos estão funcionando corretamente e resolve problemas encontrados e/ou encaminha conforme o procedimento estabelecido. Agenda os serviços, preenche toda a documentação necessária e trabalha com os clientes para garantir a satisfação com a prestação do serviço e o entendimento do funcionamento do produto.

Qualificações Necessárias:

Técnico em Eletrotécnica, eletrônica, ou correlatas;
Experiências com manutenção e reparo em Serviços em Campo, preferencialmente com ATM´s ou automação bancária.
Boas habilidades de comunicação escrita e verbal.
CFT Ativo;
CNH B;
Carro próprio (Imprescindível) ;
Disponibilidade de Inicio imediato.

Familiariza-se com as práticas e procedimentos de Técnico de Serviço de Campo.
Com orientação e/ou junto a técnicos mais experientes, realiza qualquer um ou todos os seguintes:
Manipulação de Incidentes: Utiliza ferramentas de diagnóstico para solucionar problemas fazendo uma análise detalhada de falhas de hardware e software.
Realiza reparos de hardware no nível de componentes.
Limpa e ajusta componentes mecânicos.
Configura e instala softwares aplicáveis.
Manutenção Preventiva: Realiza verificações rotineiras de acordo com procedimentos documentados.
Reabastece consumíveis conforme orientação.
IMAC/R: Instala, move, adiciona, modifica e remove produtos de hardware e software.
Treinamento de Clientes: Instrui e treina clientes sobre a utilização e operação do hardware e software instalados.
Participa de treinamentos regulares de hardware e software (prático, em sala de aula e online).
Participa da implementação de medidas para atingir os KPIs acordados.
Auxilia em projetos especiais conforme designado.

About the Company

Diebold Nixdorf

Global financial and retail technology provider

Diebold Nixdorf provides financial and retail technology solutions, helping banks and retailers automate and digitize their operations. Its offerings include ATMs, point-of-sale systems, software, and related services for financial institutions and retailers. The company combines hardware (ATMs and POS terminals) with software platforms and ongoing services, including maintenance and support, to enable transactions, cash management, and customer experiences. Unlike some competitors, it differentiates itself through a strong focus on software and services, a global footprint, and deep relationships with leading banks and retailers, allowing for tailored, end-to-end solutions. The goal is to help customers modernize their checkouts and banking experiences, drive efficiency, and adapt to changing financial and retail environments through integrated technology and long-term service partnerships.

Company size: Not listed
Company stage: IPO
Headquarters: North Canton, OH
Founded: 1859

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