F

Facilities Management Express

Cloud-based facilities and maintenance management software

Enterprise Customer Outcome Manager

Full-TimeUpdated on 10/23/2026
$70k - $80k+ Company Performance Bonus
Mid
Remote in USA
Remote
Customer Experience & SupportCustomer Success

About the job

Requirements
  • Experience in enterprise account management, customer success, or a similar client-facing role in software as a service.
  • A strong grasp of the enterprise buying cycle, success metrics, and executive engagement strategies.
  • Familiarity with facilities or operations management software; FMX experience is a plus.
  • Confidence building rapport and influencing vice president and C-level stakeholders.
  • Proven experience managing a book of complex, high-value accounts.
  • Comfort analyzing usage data and translating it into actionable insights.
  • Experience with Salesforce, Planhat or similar customer success platforms, and Microsoft Excel.
  • Strong time management and organizational skills with a high attention to detail.
  • A positive, proactive mindset and the ability to think strategically under pressure.
  • Excellent written, verbal, and presentation skills, including the ability to facilitate executive-level reviews.
  • Alignment with the company's core pillars of Excellence, Teamwork, and Integrity.
  • Candidates who receive an offer must complete a background check prior to onboarding.
  • The candidate can be located anywhere in the United States.
Responsibilities
  • Serve as the primary strategic advisor to enterprise accounts post-implementation.
  • Own the overall customer relationship and ensure adoption, retention, and satisfaction.
  • Deliver and lead quarterly business reviews with key stakeholders and decision-makers.
  • Identify upsell and cross-sell opportunities and collaborate with Sales to close them.
  • Proactively monitor account health and usage to ensure customers are realizing full value.
  • Collaborate with Product, Engineering, and Solutions Engineering to align on strategic goals and support customer projects.
  • Maintain detailed and timely records of meetings, touchpoints, and action items in Planhat.
  • Act as the internal voice of the customer, advocating for feature requests and enhancements.
  • Travel to key customer sites and events, approximately 25% of the time.
  • Build executive relationships and serve as a trusted strategic partner across accounts.
  • Work onsite at the Columbus, Ohio office during the first week for onboarding and to connect with the team in person.

About the company

F

Facilities Management Express

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FMX provides cloud-based facilities and maintenance management software for a wide range of customers—schools, higher education, manufacturers, property managers, and restaurants. The platform helps users manage maintenance tasks, inventory, and assets across multiple locations from any device, using dashboards and data analytics to turn operations into actionable insights. It runs on a subscription model with optional add-ons and marketplace integrations to extend functionality. The product differentiates itself through a user-friendly interface, cross-location accessibility, and analytics that help users prune waste, optimize preventive maintenance, and control equipment costs. The overall goal is to help clients improve operational efficiency, boost asset productivity, and save time and money by streamlining facilities management processes.

Company Size

201-500

Company Stage

Debt Financing

Total Funding

$3M

Headquarters

Columbus, Ohio

Founded

2012

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Simplify Jobs

Simplify's Take

What believers are saying

  • Luminate's 2025 growth investment funds AI features and broader product innovation.
  • FMX serves over 2,600 clients, giving strong expansion and cross-sell runway.
  • Audit-traceable records for facilities and inspections remain attractive to schools and municipalities.

What critics are saying

  • MaintainX, Limble, and UpKeep dominate reviews with cheaper, mobile-first workflows in 2026.
  • FMX's quote-only model loses deals against free tiers and transparent pricing.
  • If public-sector budgets tighten, school districts standardize on enterprise suites and displace FMX.

What makes Facilities Management Express unique

  • July 21, 2025 Luminate investment validates FMX's schools-and-municipalities niche.
  • FMX combines work orders, preventive maintenance, asset tracking, and inspection records.
  • Quote-only pricing and implementation support differentiate FMX from freemium CMMS rivals.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability Insurance
  • Life Insurance
  • Remote Work Options
  • Unlimited Paid Time Off
  • Flexible Work Hours
  • Home Office Stipend
  • Phone/Internet Stipend
  • Professional Development Budget
  • Mentorship Program

Growth & Insights and Company News

6 month growth

11%

1 year growth

11%

2 year growth

11%
ABW
Nov 19th, 2025
New framework connects classroom design with learning

New framework connects classroom design with learning. The University unveiled a decade-long plan to reshape the future of its classrooms. Developed through campus-wide consultations from 2024-25 and released in October 2025, the Teaching and Learning Space Framework lays out a 10-year plan to make Queen's classrooms more collaborative, inclusive, and innovative. The framework, created by the Office of the Provost and Vice-Principal (Academic) alongside the Centre for Teaching and Learning, Information Technology Services, and Facilities, builds on the University's priorities of student engagement, sustainability, and academic excellence. In an interview with The Journal, Gavan Watson, Vice-Provost, Teaching and Learning, shared how the framework is meant to bridge the gap between space and pedagogy. And ensure a commitment to flexibility and engagement. "We [the University] want to make sure that the learning spaces we have in the future are the kinds of places where faculty members and instructors can engage students in deeply engaging and effective learning experiences," Watson said. A new concept introduced by the framework is a "large active learning hall," a space that blends the scale of a traditional lecture hall with the interactivity of group work. "It would look a lot like a large lecture hall," Watson said. "But rather than having rows of seating, it would have folks sitting around in tables of four or six so that faculty members could facilitate collaboration." Though the framework spans a decade, students could see tangible changes within a year of renovations. Previous examples of this initiative can be seen across campus, such as in Theological Hall Room 307, designed to be a low-tech, team-oriented classroom, or in Mackintosh-Corry Hall Room E202, which is a communal space and an Indigenous classroom. "The University has an annual classroom renewal budget," Watson added, "We could see renovated teaching and learning spaces available for students as short as 12 months from when we start the renovation process for a learning space, two to three years for bigger projects." According to Watson, accessibility has already been included in teaching and learning practices at Queen's. The Centre for Teaching and Learning ensures that instructors use Universal Design for Learning (UDL) as a guidepost for developing course materials by providing multiple means of engagement, such as alternate formats and alt-text under all graphics and images, and encourages active learning techniques by providing multiple means of engagement through group projects and breakout rooms. Now, Watson added the framework that extends to classroom design, embedding the United Nations Sustainable Development Goals (SDG), specifically SDG 9 (industry, innovation, and infrastructure), SDG 11 (sustainable cities and communities), and SDG 4 (quality education), by including the same principles in the design process. "Equity and accessibility are embedded in the principles," Watson added. "We've long incorporated inclusive design standards into our classroom renovations, but the framework formalizes and strengthens those practices." To Watson, the framework represents more than infrastructure renewal. It's a commitment to the future of teaching and learning at Queen's. "The design of classrooms can act as an enabler or a barrier to facilitating positive and effective learning experiences. And so really what we want is the reduction of barriers in our classrooms for thoughtful teaching practice," Watson emphasized. By linking design, pedagogy, and technology, the framework aims to ensure that future learning spaces are built to reflect the evolving needs of instructors and students alike. All final editorial decisions are made by the Editor(s) in Chief and/or the Managing Editor. Authors should not be contacted, targeted, or harassed under any circumstances. If you have any grievances with this article, please direct your comments to [email protected]. Post navigation. More stories.

StreetInsider
Jul 21st, 2025
FMX Gains Strategic Investment from Luminate

FMX, a facilities and asset management platform, announced a strategic growth investment from Luminate Capital Partners, joining existing investor Five Elms Capital. This investment aims to enhance FMX's product innovation, particularly in AI-based solutions. FMX serves over 2,600 clients, including schools and municipalities. William Blair provided M&A advisory services, with legal advice from Goodwin Proctor and Kirland & Ellis.

PR Newswire
Jul 21st, 2025
FMX and Luminate Capital Partners Announce Strategic Growth Investment

/PRNewswire/ -- Facilities Management Express ("FMX"), a market-leading facilities and asset management operating platform, today announced a strategic growth...