Head Hostess

Job Description

How does your working day look like …

• Responsible for the training of all reception/hostess team members to ensure consistent and high quality standards, discipline and build up high team morale, creating action plans for team member development. 

• Assign areas of responsibility to reception/hostess staff. 

• Assist with performance evaluation of line staff. 

• Posting of positive comments for viewing by all staff – reviewing negative comments with FOH Manager AND Venue Manager 

• Prepare the daily/weekly/monthly roster in co-ordination with the Operations team 

• Be fully aware of the Venue licensing regulations, health and safety procedures and to follow them and ensure that all team members are fully trained. 

• Conduct daily team member communication meetings in the absence of the Venue Manager 

• Adherence to stock control and par stocks of stationary and of equipment (controlling costs) 

• Assist, manage and control the use and upkeep of equipment’s and assets 

• Maximize revenue through sales and increase the revenue through up-selling, effective training and motivational techniques with regards to Events and Party Night Tables 

• Assist in developing strategies to increase sales 

• Be familiar with current industry trends and make suggestions how these could be brought into the company to increase revenues and add guest offering/themes. 

• Manage Reservations and Table Management System 

• Manage Database and upkeep of information – create reporting templates to update weekly 

• Manage yearly marketing calendar of events and promotions around town 

• Establish relationships with hotel concierges by supporting their profession by hosting their meetings (4 per year), invitational concierge cocktails and staying in contact on a regular basis.  

• Tracking of reservations coming from hotel concierges and administering concierge appreciation program. 

• Attend all external networking events as directed by Venue Manager and Managing Partner.   

• Oversee the weekly “What’s on” sheet where management of each restaurant is informed on current events that may affect business. Information gathered via networking & internet research includes:  

• Plan, organize and execute ‘group events’, parties, and ‘festive events’ at the Venue. Ensure success, profitability and guest satisfaction is achieved during these events. 

• Managing Guest list at the door on theme nights as directed by Venue Manager and Managing Partner 

• Personal follow-up via phone or email within one week of the event and update the template report as needed and file 

• Oversee mailing of official thank-you letter in the month following the event 

• Introducing potential clients to the venue 

Qualifications

Your personality counts more than your CV …

• Minimum of 2 years' experience in Food & Beverage or hospitality sector

• Hotel or upscale venue operational experience

• Proven leadership and team development experience with ability to train, mentor, and motivate staff

• Event planning and coordination experience, with demonstrated ability to execute successful group events and parties

• Proficiency with reservation and table management systems

• Strong administrative and database management skills with experience in creating reporting templates

• Proficiency in Microsoft Office Suite

• Sales and revenue management experience with proven track record in upselling and maximising revenue

• Knowledge of hospitality licensing regulations, health and safety procedures, and venue compliance requirements

• Excellent interpersonal and networking abilities with experience building and maintaining professional relationships

• Middle East hospitality experience (preferred)

• Ability to reinforce change through effective communication, support, and own behaviours when implementing creative solutions

Additional Information

What’s in it for you …

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...