Head of Credit

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary
We are seeking an experienced Head of Credit to lead and manage the company’s customer credit risk portfolio, ensuring the business is protected from financial exposure while supporting sustainable commercial growth. This role is responsible for assessing customer creditworthiness, managing risk across existing accounts, and leading a high-performing international credit team. You will play a key role in balancing commercial opportunity with sound risk management and driving best practice across credit operations.

What you will do

• Manage the overall customer credit risk portfolio, ensuring appropriate controls are in place to minimize bad debt exposure.
• Assess and approve new customer credit applications, setting suitable credit limits based on risk analysis and financial strength.
• Review existing customer accounts regularly, monitoring payment trends, overdue balances, published financial results, and market intelligence.
• Identify high-risk accounts and recommend actions such as limit reductions, payment terms changes, or escalations.
• Partner with commercial and sales teams to support growth while ensuring credit decisions align with risk appetite.
• Challenge or decline orders that exceed approved limits or create unacceptable exposure.
• Produce dashboards, reports, and management information on credit risk, portfolio performance, overdue debt, and key trends.
• Lead, coach, and develop a team of four direct reports based across South Africa and the UK.
• Manage relationships with external credit insurers to ensure adequate coverage and effective claims management.
• Drive continuous improvement in credit risk processes, policies, and governance frameworks.
• Support senior leadership with insights, recommendations, and strategic risk decisions.

What we expect of you

• Proven experience in a Credit Risk Manager, Credit Manager, or similar role within a corporate/commercial environment.
• Strong knowledge of trade credit risk, customer onboarding, credit assessments, and portfolio management.
• Experience leading and developing teams across multiple locations.
• Strong analytical skills with the ability to interpret financial statements, payment behaviour, and market data.
• Excellent stakeholder management skills with the confidence to challenge decisions where required.
• Strong communication skills with the ability to present risk findings clearly to senior stakeholders.

Preferred skills, experience, and qualities needed

• Knowledge of credit insurance management and insurer relationship oversight.
• Experience using credit reporting tools, ERP systems, and risk dashboards.
• Commercially minded with the ability to balance business growth and risk mitigation.
• Proactive, resilient, and able to make sound decisions in a fast-paced environment.
• Professional qualifications in Finance, Credit Management, or a related field would be advantageous.

CDW is committed to being an AI-fluent organization

As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don’t need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.