Director of Sales & Service

WHAT YOU’LL DO 

As our Director of EMEA Sales & Service, you’ll unite our regional teams around our mission to transform the boating experience, while ensuring we are building an organization that employees want to work for, customers want to buy from, and vendors want to partner with. This position is responsible for all sales and support functions within the EMEA territory, which includes Europe, the Middle East, Africa, and India.  The EMEA region is critical to Seakeeper’s long-term growth and market leadership, especially given the strength of Seakeeper’s market share with production yacht OEMs, the large base of Seakeeper owners on the water, and significant available aftermarket opportunity. We operate as a unified global brand, serving partners and end customers in nearly every boating market around the world. This role will contribute to our global strategies and drive regional execution to support our overarching company goals. You will play a pivotal role in Seakeeper’s commercial leadership and success by:

• Team: Building, motivating and sustaining a high-performing sales and service organization, providing your team with active leadership that empowers and develops their success as leaders and front-line contributors
• Communication: Clearly communicating Seakeeper’s strategy internally to ensure that your team’s goals are set appropriately and executed aggressively
• Growth: Driving sustainable growth and budgeted performance by focusing and rallying your team around monthly/short-term goals that support quarterly, annual, and long-term objectives
• Business development: Directing strategies to expand OEM market share as well as recruit and develop new Seakeeper dealers to support our refit sales growth and expanding customer base
• Relationships: Developing and maintaining close relationships with key senior-level decision makers across our OEM, Dealer, and Distributor partnerships
• Customer experience: Maintaining world-class customer experience in the region through managing a responsive, knowledgeable, and competent factory-direct and dealer support network
• Strategy: Applying a strategic mindset to drive growth, competitiveness, and customer satisfaction in OEM and Aftermarket channels
• Reporting: Analyzing operational reporting and market feedback to develop concise insights for managing your team’s priorities and delivering upward communication to executive leadership
• Market awareness: Maintaining a consistent pulse on market conditions, including boat production, retail sales, refit orders, and competitive dynamics
• Product launch: Supporting the introduction and adoption of new products
• Pricing: Supporting OEM agreement negotiations
• Warranty: Supporting key warranty interventions and facilitating strategies to reduce warranty costs while balancing customer experience
• Sales forecasting: Preparing annual territory forecast and providing monthly/quarterly guidance on sales performance vs. prior year and budget
• Process: Ensuring operational tools such as pipeline, lead, and warranty case management systems are maintained accurately and consistently leveraged
• Cross-dept: Serving as a senior leader in driving cross-departmental collaboration and support, especially with Marketing, Sales Operations, and Field Engineering
• Events: Attending major global and regional events to promote the Seakeeper brand and partner with Marketing to evaluate the events we attend and support

WHAT YOU NEED TO SUCCEED

Do you have a positive attitude, an eagerness to learn and the ability to hustle in a fast-paced environment? Then Seakeeper is the place for you! Here are a few other things you’ll need to succeed.

MUST-HAVES

• 15+ years of professional experience in sales and sales management
• Demonstrated experience in managing, developing, and recruiting a growing team
• Exceptional commercial orientation, including customer service and interpersonal skills
• Experience in B2B channels with OEMs, Dealers, and Distributors
• “Can-do” attitude, with a track-record of delivering significant growth and overcoming challenges
• Customer support experience, with ability to view situations from the customer’s perspective
• Strategic mindset and ability to proactively drive operational priorities in pursuit of high-level goals
• Experience supporting teams, partners, and products operating across international markets
• True team player with experience collaborating with cross-functional teams
• Analytical mindset, comfortable communicating insights from data-driven reports
• Strong presentation and public speaking skills, with ability to adjust approach for different audiences
• Technical aptitude to understand electro-mechanical systems
• Bachelors degree in a related field
• A valid passport with the ability to travel internationally
• Fluency in the English language - both written and verbal

NICE-TO-HAVES

• Demonstrated interest and/or prior experience in the marine industry and recreational boating
• Understanding of the boat building process
• Experience in the following areas:
  • Products that are consumer-driven and in more established stages of market adoption
  • High growth and/or transformational technology
• Experience with Oracle, NetSuite or similar ERP system
• MBA or related Master’s degree

MORE DETAILS YOU'LL WANT TO KNOW

• You’ll report to the Chief Commercial Officer, based in Leesport, PA
• Your home office will be located in our sales and service office in Lavagna, Italy, with 50% on-site presence when not traveling; you will also take bi-annual trips to our Leesport, PA headquarters
• You can expect to travel including but not limited to overnight and weekends up to 50% of the time

WHY YOU'LL LOVE IT HERE

It’s true that we make extraordinary products, but our favorite part about Seakeeper is our people! We love the culture we have built and are aggressively protective of our team atmosphere. This is why we value your cultural fit as equally as we value your technical contributions. With a palpable passion for what we do, we work hard, move fast and are constantly pushing (or should we say crushing) boundaries. That means there is no room for jerks!

We operate with the nimbleness and growth mindset of a scrappy startup. Throughout the organization, we take ownership and accountability for our ultimate team success by openly and actively seeking out constructive feedback on how we can improve. We believe great ideas can strike at any moment, and when you have one, you’re empowered to speak up!

Fast-paced and hands-on don’t even begin to describe what you’ll experience here. That means you have the freedom to make a difference and contribute to the larger goal, regardless of your position. The only constant at Seakeeper is change, and we thrive on it!

WHO WE ARE

71% of our Earth is covered by water and we want everyone to make the most of it. That’s why we are on a mission to create products that transform the boating experience with an organization that employees want to work for, customers want to buy from, and vendors want to partner with.

Founded in 2008, we have grown from a start-up operation to the worldwide leader in marine motion control. The journey began with our gyrostabilization technology, which eliminates up to 95% of boat roll and creates a land-like experience on the water. This technology went from an unknown commodity to a must-have boating requirement in the first decade. In 2022, we added another jaw-dropping technology to our portfolio with the launch of Seakeeper Ride, a first-of-its-kind Vessel Attitude Control System which eliminates underway pitch and roll, making time on the water safer and more comfortable for everyone onboard. In summary, we are in the business of creating gravity-defying products that completely change the way people spend their time on the water…and we are just getting started!

We have long runways with both of our technologies with new addressable markets on the horizon and drive to push the boundaries of what our technologies can do. With dedicated focus to each segment, in addition to shared leadership of each vertical, we can balance the different demands of each segment while providing a consist overall vision and direction of the company.

Ready for a new challenge in a fast-paced environment? Want to help us disrupt an industry? Come on and apply, we are ready for you!